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Job Title
Position (job title): Hotel Receptionist Manager Reports to: Operations Manager Responsible for: Reception Team, Nights Team Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF Hours of work: full time Benefits:
Apprenticeship and other development opportunities. Gym and leisure use. Share of gratuities. Hospitality Rewards platform. Employee Assistance Program. Free meal on duty. Refer a friend bonus. Free golf for yourself and discounted for friends and family. Uniform provided. Food and Beverage Discount when dining at Hotel of 20%. About Aldwark Manor Estate
Aldwark Manor Estate is a privately owned Hotel with Golf, Spa and Leisure facilities nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests. Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas with further plans to redevelop and expand throughout 2023, 2024 and 2025. Our Values
Our values: 'Never be ordinary' in our product, quality or people with the aim of being 'Always Aldwark' in meeting our guest's and team expectations. Main Duties and Purpose of the Role:
As Reception Manager, you will lead the Front Office operation, ensuring the delivery of an exceptional guest experience at all times in line with our values. Responsibilities are outlined below: Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level. Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit. Greet guests and visitors warmly and make them feel welcome and attended to. Receive and redirect mail, phone calls, packages, etc. Ensure correct billing and correcting any errors. Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions. Ensure that guest spaces and lobby are clean and tidy at all times. Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc. Anticipate guests needs to accommodate them and provide an exceptional guest experience. Taking luggage to storage and/or take to bedrooms. Maintain inventory of supplies and order new stock as needed. Guest care and service including guest check in and check out.
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Position (job title): Hotel Receptionist Manager Reports to: Operations Manager Responsible for: Reception Team, Nights Team Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF Hours of work: full time Benefits:
Apprenticeship and other development opportunities. Gym and leisure use. Share of gratuities. Hospitality Rewards platform. Employee Assistance Program. Free meal on duty. Refer a friend bonus. Free golf for yourself and discounted for friends and family. Uniform provided. Food and Beverage Discount when dining at Hotel of 20%. About Aldwark Manor Estate
Aldwark Manor Estate is a privately owned Hotel with Golf, Spa and Leisure facilities nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests. Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas with further plans to redevelop and expand throughout 2023, 2024 and 2025. Our Values
Our values: 'Never be ordinary' in our product, quality or people with the aim of being 'Always Aldwark' in meeting our guest's and team expectations. Main Duties and Purpose of the Role:
As Reception Manager, you will lead the Front Office operation, ensuring the delivery of an exceptional guest experience at all times in line with our values. Responsibilities are outlined below: Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level. Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution. Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained. Builds and maintains effective working relationships whilst promoting the company culture and values. Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit. Greet guests and visitors warmly and make them feel welcome and attended to. Receive and redirect mail, phone calls, packages, etc. Ensure correct billing and correcting any errors. Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions. Ensure that guest spaces and lobby are clean and tidy at all times. Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc. Anticipate guests needs to accommodate them and provide an exceptional guest experience. Taking luggage to storage and/or take to bedrooms. Maintain inventory of supplies and order new stock as needed. Guest care and service including guest check in and check out.
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