Job Opportunity: Repairs Administrator (Temporary)
Position:
Repairs Administrator Contract:
Temporary, 3 Month contract Possibility of Extension:
Yes, based on performance Pay Rate:
£15.18 per hour (PAYE) Working Hours:
37.5 hours per week, Monday to Friday, 08:45 - 17:00 Location:
SM1 4LE Job Purpose: The position is for an experienced Customer Experience Specialist and consists of answering two busy call queues (Customer Care and Repairs). The role involves triaging Housing Management enquiries, logging repairs, managing busy email inboxes, and undertaking administrative tasks. Key Responsibilities: The day-to-day delivery of core housing repairs service, including technical support and full administrative duties for voids, planned maintenance, and reactive repairs. Allocate work effectively in line with the volume and time required to complete jobs, ensuring that trade operatives and subcontractors achieve performance levels. Analyse customer satisfaction rates and make recommendations to achieve targets. Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems. Qualifications and Experience: Experience in delivering high-quality customer service across multiple channels: Phone, Email, chat, social media, etc. Excellent listening skills and ability to analyse customer needs to apply appropriate resolutions. Good written and oral communication skills. A proactive approach to responding to customer needs and expectations. Ability to work independently and as part of a team. Excellent organisational skills with the ability to prioritise workloads to meet customer needs. Empathetic. Experience with NEC (Northgate) or equivalent. Outcome-focused. Disclaimer:
By applying for this role, you give consent for your information to be forwarded to our Client(s) and may be retained within our databases, thereby agreeing to be represented by i-jobs with respect to the vacancy you're applying for.
#J-18808-Ljbffr
Repairs Administrator Contract:
Temporary, 3 Month contract Possibility of Extension:
Yes, based on performance Pay Rate:
£15.18 per hour (PAYE) Working Hours:
37.5 hours per week, Monday to Friday, 08:45 - 17:00 Location:
SM1 4LE Job Purpose: The position is for an experienced Customer Experience Specialist and consists of answering two busy call queues (Customer Care and Repairs). The role involves triaging Housing Management enquiries, logging repairs, managing busy email inboxes, and undertaking administrative tasks. Key Responsibilities: The day-to-day delivery of core housing repairs service, including technical support and full administrative duties for voids, planned maintenance, and reactive repairs. Allocate work effectively in line with the volume and time required to complete jobs, ensuring that trade operatives and subcontractors achieve performance levels. Analyse customer satisfaction rates and make recommendations to achieve targets. Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems. Qualifications and Experience: Experience in delivering high-quality customer service across multiple channels: Phone, Email, chat, social media, etc. Excellent listening skills and ability to analyse customer needs to apply appropriate resolutions. Good written and oral communication skills. A proactive approach to responding to customer needs and expectations. Ability to work independently and as part of a team. Excellent organisational skills with the ability to prioritise workloads to meet customer needs. Empathetic. Experience with NEC (Northgate) or equivalent. Outcome-focused. Disclaimer:
By applying for this role, you give consent for your information to be forwarded to our Client(s) and may be retained within our databases, thereby agreeing to be represented by i-jobs with respect to the vacancy you're applying for.
#J-18808-Ljbffr
