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Job Title:
Housing Assistant Location:
Redditch Borough Council Working Hours:
37 hours per week Pay Rate:
£14.17 per hour Work Mode:
Hybrid (2 days in office) Duration: 3 -month temporary contract with potential of permanent role and progression in housing sector About the Role: Redditch Borough Council is hiring a Housing Income Advisor to manage former tenant accounts and support debt recovery on garage and sub-accounts. The role involves close collaboration with Income Officers to help tenants sustain tenancies, live independently, and prevent homelessness. You'll play a key role in supporting service initiatives, responding to tenant inquiries, and managing debt cases according to council policy and procedures. Key Responsibilities: Manage former tenant debt accounts and assist in debt recovery Provide initial tenancy advice, including Universal Credit and benefit guidance Respond to tenant inquiries and liaise with internal colleagues for effective case management Support promotional arrears campaigns and outreach Maintain accurate case files and independently manage a caseload Handle tenancy-related queries, including disrepair and Home Buy Qualifications and Skills:
Relevant experience in a customer service or housing role Strong organisational, communication, and IT skills Proactive, resilient, and capable of managing a varied caseload Skilled in sensitive communication and customer engagement Team-oriented with strong networking and collaboration skills If you are interested in the role, we encourage you to apply.
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Housing Assistant Location:
Redditch Borough Council Working Hours:
37 hours per week Pay Rate:
£14.17 per hour Work Mode:
Hybrid (2 days in office) Duration: 3 -month temporary contract with potential of permanent role and progression in housing sector About the Role: Redditch Borough Council is hiring a Housing Income Advisor to manage former tenant accounts and support debt recovery on garage and sub-accounts. The role involves close collaboration with Income Officers to help tenants sustain tenancies, live independently, and prevent homelessness. You'll play a key role in supporting service initiatives, responding to tenant inquiries, and managing debt cases according to council policy and procedures. Key Responsibilities: Manage former tenant debt accounts and assist in debt recovery Provide initial tenancy advice, including Universal Credit and benefit guidance Respond to tenant inquiries and liaise with internal colleagues for effective case management Support promotional arrears campaigns and outreach Maintain accurate case files and independently manage a caseload Handle tenancy-related queries, including disrepair and Home Buy Qualifications and Skills:
Relevant experience in a customer service or housing role Strong organisational, communication, and IT skills Proactive, resilient, and capable of managing a varied caseload Skilled in sensitive communication and customer engagement Team-oriented with strong networking and collaboration skills If you are interested in the role, we encourage you to apply.
#J-18808-Ljbffr
