We are looking for an enthusiastic Housing Benefit Liaison Senior Officer to join the Westminster Benefits Contract Support Team (CoST) to establish, maintain and promote good lines of communication with relevant stakeholders and to support the contract by carrying out coaching, mentoring and quality checking of staff members.
The successful candidate will need experience of working in a benefits environment and a sound understanding of the regulations relating to Housing Benefit and Council Tax Support.
This is a remote role.
Job title:
Housing Benefit Liaison Senior Officer
Job Description:
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
What you'll be doing :
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
[add information regarding assessment process, closing date, start date, contact email if applicable]
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
The successful candidate will need experience of working in a benefits environment and a sound understanding of the regulations relating to Housing Benefit and Council Tax Support.
This is a remote role.
Job title:
Housing Benefit Liaison Senior Officer
Job Description:
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
What you'll be doing :
- Respond to all enquiries, within agreed timescales, delegating as needed to the relevant team for urgent attention and feedback
- • Arrange and attend meetings with Stakeholders as required
- To give assistance and guidance through coaching and mentoring to newly appointed and existing assessment officers as required
- To un dertake pre-assessment and assessment quality checking duties.
- Undertake Housing Benefit and Council Tax Support Assessments
- Encourage and become involved in additional activities and projects as requested by the Line Manager such as cold reports and system testing.
- To raise any issues that may affect the contract with Line Manager and/or Benefits
- Have previous experience in a Housing Benefits/Council Tax Support environment
- Able to multi-task and self- prioritise whilst working to a high level of accuracy and thoroughness
- Have excellent customer care and written/verbal communication skills
- Competent using MS Outlook, Word & Excel
- Have an in-depth knowledge of Housing Benefits/Council Tax Support legislation
- Enthusiastic, friendly and confident with a positive attitude
- A competitive basic salary of £27,000 (£29,750 if London Based)
- 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
[add information regarding assessment process, closing date, start date, contact email if applicable]
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
