Temporary Housing Customer Support Admin Officer
Location:
Exeter 5261662 Please do not apply for this role unless your CV meets the following general requirements: You must be UK based and have the right to work in the UK. For office based and hybrid roles, your commute to the place of work must be less than 1 hour. This is a temporary role, initially 3-4 months. Please do not apply if you are seeking a permanent position. Key Requirements:
Ability to speak a foreign language or use sign language desirable. Must have very recent experience of using CAPITA Academy Revs and Bens program for processing Council Tax billing/recovery and Housing Benefit enquiries over the telephone. Experience of dealing with customers, with varied needs and issues, by phone, face to face and in private interview, in a consistent and non-judgemental manner. Experience of dealing with the public in difficult circumstances and handling confrontational situations. Cashiering experience, including keeping money and goods secure. Knowledge of housing rules and requirements including an awareness of social and private sector legislation. The purpose of the role is to deliver a consistently excellent and accurate service to all customers telephoning or visiting the Customer Services. Responsibilities:
Respond, with courtesy and sensitivity, to a wide range of queries received through all channels from within and outside of the ‘Help Me with My Financial/Housing Problem System’. Work flexibly to meet demand, covering all aspects and roles of the Customer Support function as needed, including that of Floorwalker, Receptionist and Telephone/Face to Face Adviser, and to effectively manage own time in accordance with the rota and resource needs. Utilise an extensive knowledge of relevant legislation and council procedures to process work at the first point of contact, including updating Council Tax records and advising on adjustments for Benefit and Housing customers. Develop a broad awareness of wider information and services relating to customers’ problems, acting as an advocate or signposting where appropriate. Take on aspects of the Revenues Officer role, including processing changes and determining liability and entitlement to discounts, disregards and exemptions, in accordance with Council Tax regulations.
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Location:
Exeter 5261662 Please do not apply for this role unless your CV meets the following general requirements: You must be UK based and have the right to work in the UK. For office based and hybrid roles, your commute to the place of work must be less than 1 hour. This is a temporary role, initially 3-4 months. Please do not apply if you are seeking a permanent position. Key Requirements:
Ability to speak a foreign language or use sign language desirable. Must have very recent experience of using CAPITA Academy Revs and Bens program for processing Council Tax billing/recovery and Housing Benefit enquiries over the telephone. Experience of dealing with customers, with varied needs and issues, by phone, face to face and in private interview, in a consistent and non-judgemental manner. Experience of dealing with the public in difficult circumstances and handling confrontational situations. Cashiering experience, including keeping money and goods secure. Knowledge of housing rules and requirements including an awareness of social and private sector legislation. The purpose of the role is to deliver a consistently excellent and accurate service to all customers telephoning or visiting the Customer Services. Responsibilities:
Respond, with courtesy and sensitivity, to a wide range of queries received through all channels from within and outside of the ‘Help Me with My Financial/Housing Problem System’. Work flexibly to meet demand, covering all aspects and roles of the Customer Support function as needed, including that of Floorwalker, Receptionist and Telephone/Face to Face Adviser, and to effectively manage own time in accordance with the rota and resource needs. Utilise an extensive knowledge of relevant legislation and council procedures to process work at the first point of contact, including updating Council Tax records and advising on adjustments for Benefit and Housing customers. Develop a broad awareness of wider information and services relating to customers’ problems, acting as an advocate or signposting where appropriate. Take on aspects of the Revenues Officer role, including processing changes and determining liability and entitlement to discounts, disregards and exemptions, in accordance with Council Tax regulations.
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