The private sector housing team are responsible for working with landlords, agents, and tenants with improving safety standards and property management in the borough’s large private rented sector. This is a great opportunity for a well-organised, reliable, empathetic, and hard-working person to join the team as a Housing Enforcement Assistant. This role is office-based, with the officer regularly in contact with the public and supporting other officers in the team.
Key Accountabilities
To liaise with and provide prompt efficient support for officers, particularly in ensuring that necessary documentation and information is available to them to meet their deadlines when leaving the office.
To input and allocate service requests using the Uniform computer system.
To process statutory and informal notices created by officers by making up notice packages, including relevant inserts.
To operate clerical and administrative procedures effectively and efficiently with minimum supervision, including keeping simple financial records, filing, scanning, photocopying, collating, preparing documents for dispatch, etc.
To provide statements of witness when required.
To carry out telephone and email inbox answering duties and operate answering machines.
A good commitment to a professional career or public service.
To have a working knowledge of legislation relating to planning, housing, public health, and environmental issues.
Appreciation of the operation of and pressures on local government.
Able to communicate in writing and verbally according to the needs of the audience.
Ability to prioritise, meet deadlines, and manage time efficiently.
Self-motivated and with an ability to work with little supervision and take responsibility for own actions.
Good numerical and literacy skills.
Ability to recognise and sensitively respond to customers and colleagues’ problems whilst maintaining confidentiality.
Willingness and ability to work effectively as a member of a team.
Ability to obtain and understand information and communicate this in a clear, concise, and structured way.
Has a positive and enthusiastic attitude under pressure whilst demonstrating perseverance in overcoming obstacles.
Closing date 14 February 2025 at 11:59 pm.
Equal Opportunities and Safeguarding Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
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