The vacancy
Ready to Make a Real Impact? Join Our Team and Be Part of a Great Place to Work!
Are you passionate about customer service and eager to make a difference? Imagine a career where you're not only contributing to an award-winning company but also truly changing lives. If you have experience in housing income, benefits, or a related field, we'd love to hear from you!
About the Role:
Our welcoming, high-performing income management team is dedicated to providing critical support and guidance to customers on benefits, income maximization, and rent payment assistance. Every day, you'll tackle a range of cases from straightforward to complex, ensuring a dynamic and fulfilling workload. In this role, your work will go beyond financial assistance-it's about building trust, fostering relationships, and empowering customers to sustain their tenancies and build brighter futures.
What We're Looking For:
The Details:
Benefits of belonging at Bromford
Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:
27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year
£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership
A Performance Related Pay scheme based on organisational and individual performance
Retail discount schemes to help you save on spendingsuch as food shops, clothing and technology
A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits
A choice of two pension schemes, with employer contribution rates of up to 10% of salary
Why You'll Love This Job:
This is a vital role where you'll make a tangible difference, helping to provide safe, secure, and warm homes to over 100,000 people. You'll be part of a team that values trust, empowerment, and community impact. With the chance to engage deeply with customers, you'll play a key role in shaping their journeys toward stability and growth.
Don't Wait-Apply Today!
We may close the advert early if we receive strong interest, so don't miss out on this opportunity. Join us and help shape the future for our customers and communities.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Ready to Make a Real Impact? Join Our Team and Be Part of a Great Place to Work!
Are you passionate about customer service and eager to make a difference? Imagine a career where you're not only contributing to an award-winning company but also truly changing lives. If you have experience in housing income, benefits, or a related field, we'd love to hear from you!
About the Role:
Our welcoming, high-performing income management team is dedicated to providing critical support and guidance to customers on benefits, income maximization, and rent payment assistance. Every day, you'll tackle a range of cases from straightforward to complex, ensuring a dynamic and fulfilling workload. In this role, your work will go beyond financial assistance-it's about building trust, fostering relationships, and empowering customers to sustain their tenancies and build brighter futures.
What We're Looking For:
- Experience in housing, income management, or benefits advice
- A knack for problem-solving and the ability to work independently while collaborating with others
- Knowledge of housing benefits, universal credit, and welfare reform legislation is a plus
- Outstanding communication skills that build trust and engagement with customers and colleagues alike
- A positive, proactive approach with the ability to prioritize tasks and deliver the best customer experience
- A drive to find personalized solutions for customers, including negotiating effective repayment arrangements
- Strong IT skills, attention to detail, and a commitment to excellence
- A full driving license and access to a vehicle
The Details:
- Contract Type: Full-time, 13-month fixed-term contract
- Location: Covering Tewkesbury, Gloucester City Centre, and surrounding areas
- Enhanced DBS Check: Required for successful applicants
- Closing Date: 29th November 2024
- Interviews: Held at our Shannon Way office in Tewkesbury
Benefits of belonging at Bromford
Joining Bromford isn't just about a job; it's about a community that values you. Here's a glimpse of the benefits you'll enjoy:
27 days annual leave, plus bank holidays and the option to buy or sell up to 5 days leave each year
£500 personal allowance to spend on your choice of benefits such as private medical cover, critical health insurance, dental treatment and gym membership
A Performance Related Pay scheme based on organisational and individual performance
Retail discount schemes to help you save on spendingsuch as food shops, clothing and technology
A wellbeing app that gives you access to free virtual GPs, 24/7 mental health support and rewards for healthy habits
A choice of two pension schemes, with employer contribution rates of up to 10% of salary
Why You'll Love This Job:
This is a vital role where you'll make a tangible difference, helping to provide safe, secure, and warm homes to over 100,000 people. You'll be part of a team that values trust, empowerment, and community impact. With the chance to engage deeply with customers, you'll play a key role in shaping their journeys toward stability and growth.
Don't Wait-Apply Today!
We may close the advert early if we receive strong interest, so don't miss out on this opportunity. Join us and help shape the future for our customers and communities.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
