Temporary Housing Repairs Resource Controller/Admin
Reference no:
Stoke 5261814 Pay Rate:
£11.44 per hour PAYE Pay rate negotiable for the right candidate Please do not apply for this role unless your CV meets the following general requirements: You must be UK based and have the right to work in the UK. For office based and hybrid roles, your commute to the place of work must be less than 1 hour. This is a temporary role, initially 2-3 months. Please do not apply if you are seeking a permanent position. Candidates must be flexible with working hours and willing to work outside normal working hours. Skills & Experience: Minimum of 12 months recent experience in a similar role, ideally within a public sector organisation. Proven administration/clerical experience. Working to deadlines/performance targets. Proven excellent and consistent communication skills often in demanding situations. Providing excellent customer service in a fast-paced work environment. Ability to set up/improve administration services and prioritise conflicting demands. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite). The successful candidate will be responsible for providing excellent customer service and ensuring that all jobs are processed accurately and within agreed timescales. Key Responsibilities: Distribute accurate data to the best placed operative to meet purpose. Ensure accurate information is received from operatives (including sub-contractors) regarding requirement for additional trades/materials following repairs diagnosis. Ensure accurate information is received from operatives upon job completion. Ensure you meet expected performance requirements for taking incoming phone calls. Ensure all of the above is placed on the IT system and the IT system remains fit for purpose. Ensure all operatives are aware of any ‘system or Health and Safety flags’ and relevant Asbestos information prior to accessing a property. Build ongoing relationships with team members and operatives to create a positive working environment. Act as a positive role model and be approachable to other team members. Take responsibility for your own personal development by identifying and addressing your own training needs. Implement and support any new practices which ensure the purpose of the service is met. Demonstrate adaptability in meeting specific customer needs.
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Stoke 5261814 Pay Rate:
£11.44 per hour PAYE Pay rate negotiable for the right candidate Please do not apply for this role unless your CV meets the following general requirements: You must be UK based and have the right to work in the UK. For office based and hybrid roles, your commute to the place of work must be less than 1 hour. This is a temporary role, initially 2-3 months. Please do not apply if you are seeking a permanent position. Candidates must be flexible with working hours and willing to work outside normal working hours. Skills & Experience: Minimum of 12 months recent experience in a similar role, ideally within a public sector organisation. Proven administration/clerical experience. Working to deadlines/performance targets. Proven excellent and consistent communication skills often in demanding situations. Providing excellent customer service in a fast-paced work environment. Ability to set up/improve administration services and prioritise conflicting demands. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite). The successful candidate will be responsible for providing excellent customer service and ensuring that all jobs are processed accurately and within agreed timescales. Key Responsibilities: Distribute accurate data to the best placed operative to meet purpose. Ensure accurate information is received from operatives (including sub-contractors) regarding requirement for additional trades/materials following repairs diagnosis. Ensure accurate information is received from operatives upon job completion. Ensure you meet expected performance requirements for taking incoming phone calls. Ensure all of the above is placed on the IT system and the IT system remains fit for purpose. Ensure all operatives are aware of any ‘system or Health and Safety flags’ and relevant Asbestos information prior to accessing a property. Build ongoing relationships with team members and operatives to create a positive working environment. Act as a positive role model and be approachable to other team members. Take responsibility for your own personal development by identifying and addressing your own training needs. Implement and support any new practices which ensure the purpose of the service is met. Demonstrate adaptability in meeting specific customer needs.
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