The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference:
REQ0138 Date posted:
30/12/2024 Application closing date:
17/01/2025 Location:
Maidenhead Salary:
Circa £39,300 - £40,000 per annum, depending upon experience Package:
Car Allowance £2,621 per annum Contractual hours:
37 Basis:
Full Time Job category/type:
Resident Services & Community The Housing Team Leader will play a key operational role in leading the delivery of front-line tenancy management and neighbourhood services, ensuring KPIs and compliance targets are met. This role includes direct line management of the team, providing necessary support and coaching to achieve high levels of resident satisfaction and engagement. Additionally, the Housing Team Leader will support the team and the Neighbourhood Team Manager. About you
You must have experience of working in a customer focused environment with sometimes complex problems that need solving within tight deadlines within a front-line customer facing role. You will be good at understanding people and will enjoy talking to and listening to customers. You will have experience in dealing with challenging and difficult behaviour with the ability to be assertive and comfortable having conversations about resolving disputes. You will be an effective communicator both verbally and in writing. Ideally, you will have previous experience of supporting and leading a team, preferably within the housing sector. You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers. The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions. About Us
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our
residents proud of where they live and our colleagues proud of where they work . Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of
ownership, innovation, teamwork and inclusion. Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment. Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices. Our substantial benefits package includes company pension contributions of up to 14% and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme. Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes. How to Apply
To apply for this vacancy please click the apply now button on our website or visit the Jobs & Careers page of our website
www.housingsolutions.co.uk . The closing date is
Friday 17th January 2025 . Interviews will be held on
Thursday 30th January 2025. We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready. We will not be accepting applications through recruitment agencies for this position. Internal applications are welcome from employees who have passed their probation period, are not currently being standard set for absence or performance or on a disciplinary warning (unless able to demonstrate significant improvement over the last six months).
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Job reference:
REQ0138 Date posted:
30/12/2024 Application closing date:
17/01/2025 Location:
Maidenhead Salary:
Circa £39,300 - £40,000 per annum, depending upon experience Package:
Car Allowance £2,621 per annum Contractual hours:
37 Basis:
Full Time Job category/type:
Resident Services & Community The Housing Team Leader will play a key operational role in leading the delivery of front-line tenancy management and neighbourhood services, ensuring KPIs and compliance targets are met. This role includes direct line management of the team, providing necessary support and coaching to achieve high levels of resident satisfaction and engagement. Additionally, the Housing Team Leader will support the team and the Neighbourhood Team Manager. About you
You must have experience of working in a customer focused environment with sometimes complex problems that need solving within tight deadlines within a front-line customer facing role. You will be good at understanding people and will enjoy talking to and listening to customers. You will have experience in dealing with challenging and difficult behaviour with the ability to be assertive and comfortable having conversations about resolving disputes. You will be an effective communicator both verbally and in writing. Ideally, you will have previous experience of supporting and leading a team, preferably within the housing sector. You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers. The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions. About Us
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our
residents proud of where they live and our colleagues proud of where they work . Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of
ownership, innovation, teamwork and inclusion. Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment. Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices. Our substantial benefits package includes company pension contributions of up to 14% and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme. Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes. How to Apply
To apply for this vacancy please click the apply now button on our website or visit the Jobs & Careers page of our website
www.housingsolutions.co.uk . The closing date is
Friday 17th January 2025 . Interviews will be held on
Thursday 30th January 2025. We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready. We will not be accepting applications through recruitment agencies for this position. Internal applications are welcome from employees who have passed their probation period, are not currently being standard set for absence or performance or on a disciplinary warning (unless able to demonstrate significant improvement over the last six months).
#J-18808-Ljbffr
