Employment Law/HR Administrator
Location: Wilmslow Hybrid
We're on the hunt for an EL/HR Administrator to join our dedicated Employment Law team and help us deliver top-notch service to our clients! If you have a keen eye for detail, a proactive attitude, and love working in a collaborative environment, this role is the perfect fit.
We are Citation - One of the UK's biggest providers of HR, Employment Law, Health and Safety and other compliance services. We are far from your average service provider as our colleagues bring their great personalities to work, not just their skills!
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the Company you should come and grow with. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The Role:
As an EL/HR Administrator, you'll play a crucial role in keeping our Employment Law team running smoothly. Your responsibilities will include:
Allocating Advice Requests:
Manage advice emails and callbacks within Salesforce and Outlook, ensuring they're assigned to the right consultant. Case Management:
Merge ongoing casework with new inquiries and keep all case statuses up to date. Quality Control:
Identify and manage spam, create callback tasks for consultants, and log emails into Salesforce to maintain case integrity. Reporting:
Generate reports to assist management and reallocate workloads for absent consultants. Team Coordination:
Collaborate with other departments to streamline workflows and reduce redundant tasks. Process Improvement:
Follow established processes and proactively suggest improvements to increase efficiency. What We're Looking For: We're seeking a detail-oriented, organized individual who can multi-task and prioritize effectively. Ideal qualifications include: Strong attention to detail with excellent time management skills. Excellent communication and customer service skills. Experience with Salesforce (advantageous but not essential). A positive, proactive attitude and a ‘can-do' approach. Strong relationship-building skills and the ability to work well in a team. Resilience and flexibility in a fast-paced environment. A background in HR or familiarity with Employment Law is a bonus. What We Offer: Our team's success is powered by a suite of benefits designed to support your well-being, celebrate achievements, and promote work-life balance: 25 Days of Holiday: Recharge with well-deserved time off, plus bank holidays. Birthday Bliss: Take the day off to celebrate your special day! Post-Wedding Leave: An extra week for newlyweds to relax and enjoy newlywed life. Family-Friendly Perks: Vouchers and perks for expectant parents. Healthcare Cash Plan: Private healthcare to support your well-being. Are you ready to make a difference with us? Join Citation Group and play an essential role in our Employment Law Team! Hit Apply now to forward your CV.
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Manage advice emails and callbacks within Salesforce and Outlook, ensuring they're assigned to the right consultant. Case Management:
Merge ongoing casework with new inquiries and keep all case statuses up to date. Quality Control:
Identify and manage spam, create callback tasks for consultants, and log emails into Salesforce to maintain case integrity. Reporting:
Generate reports to assist management and reallocate workloads for absent consultants. Team Coordination:
Collaborate with other departments to streamline workflows and reduce redundant tasks. Process Improvement:
Follow established processes and proactively suggest improvements to increase efficiency. What We're Looking For: We're seeking a detail-oriented, organized individual who can multi-task and prioritize effectively. Ideal qualifications include: Strong attention to detail with excellent time management skills. Excellent communication and customer service skills. Experience with Salesforce (advantageous but not essential). A positive, proactive attitude and a ‘can-do' approach. Strong relationship-building skills and the ability to work well in a team. Resilience and flexibility in a fast-paced environment. A background in HR or familiarity with Employment Law is a bonus. What We Offer: Our team's success is powered by a suite of benefits designed to support your well-being, celebrate achievements, and promote work-life balance: 25 Days of Holiday: Recharge with well-deserved time off, plus bank holidays. Birthday Bliss: Take the day off to celebrate your special day! Post-Wedding Leave: An extra week for newlyweds to relax and enjoy newlywed life. Family-Friendly Perks: Vouchers and perks for expectant parents. Healthcare Cash Plan: Private healthcare to support your well-being. Are you ready to make a difference with us? Join Citation Group and play an essential role in our Employment Law Team! Hit Apply now to forward your CV.
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