Maternity Cover
35 Hours Per Week
Start Date: ASAP
Division: Human Resources – People Services
Position Summary:
My client located in Chester is currently seeking an Italian Speaker to join their Benefits Services team as a Senior Specialist in Benefit Operations. This role will be part of People's Services and has responsibility for execution and administration of the company benefits and retirement program, including health & welfare, savings plans, and wellness. You will be joining a high-performing, talented and multicultural pharmaceutical company who provides services across multiple areas in Europe. Position Responsibilities:
Responsible for the effective, end to end operation of benefits programs for assigned markets, ensuring efficiency and positive customer experience Understand, interpret, and communicate benefit plan provisions and processes Proactively document all processes and activities, drafting and updating Local Work Instructions (LWI’s) and Knowledge Articles, including defining streamlined processes for all applicable scenarios Drive implementation of new benefits / benefit designs and process changes into operations, process improvement activities and other projects related to benefit programs. Execute and administer day to day activities related to benefit plan eligibility, enrolments, status changes, terminations and claims, including: - Actioning changes in provider portals - Reviewing and reconciling system generated reports and integrations - Administering invoicing and payment processes: raising POs, validating invoice specifications and tracking payments, within the defined vendor management framework - Logging, managing and monitoring through to resolution any deviations from agreed service standards Manage renewals and enrolment windows in partnership with benefits system provider and Benefits Strategy and Delivery Management teams. Agree and maintain annual calendars of activities Review / update system generated communications, and content on the benefits system and HR portal, ensuring they support employee self-service, are current, accurate and market-relevant Research and problem-solving on issues related to benefit programs and procedures as the escalation point for Key Business Partners and Employees Assist with compliance and governance of all total rewards plans including identifying risks, participating in audits and delivering corrective actions Specify and implement the required benefits system changes: - prepare change request documentation - manage and perform testing activities - train team members, and HRAs on benefit topics, processes and changes Complete annual Benefit Surveys Assist with administration of wellness programs and vendors. Coordinate wellness communications Must Have Requirements:
Fluent or Intermediate in Italian Bachelor's degree or equivalent experience In depth experience in Benefits Administration Demonstrated analytical abilities and attention to detail General knowledge and understanding of HR policies, processes, regional Employment Laws and Benefits legislative requirements for the relevant region Proficiency in Excel, particularly vlookups and pivot tables, and other Microsoft Office applications Experience working in a rapid, fast-moving environment which is both complex and changing, together with the ability to successfully manage multiple competing tasks and priorities Ability to use business judgement when assessing requirements and performance, in order to identify the right solution to meet business needs Experience working in a multicultural/multi-country work environment Ability to network across a global organisation in order to align with organisation objectives and strategy Ability to present complex technical information in a clear and understandable way to staff, callers, and functional business and technical groups Demonstrated continuous improvement mindset Ideal Candidates Would Have:
Practical operational experience of other HR processes, e.g, talent acquisition, payroll, performance Experience working within an HR Shared Services delivery model Experience working with current BMS HR and Benefits enabling systems: Workday, ServiceNow, Darwin, Morneau Shepell’s Ariel Experience in coaching others to build capabilities or enhance functional depth Benefits:
Competitive Salary Hybrid and Flexible Working Available Inclusive and empowering workplace If you would be interested in the above role and would like to be considered, please apply ASAP with a copy of your up-to-date CV. Alternatively, you can email your CV directly to: emma.markey@hays.com
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My client located in Chester is currently seeking an Italian Speaker to join their Benefits Services team as a Senior Specialist in Benefit Operations. This role will be part of People's Services and has responsibility for execution and administration of the company benefits and retirement program, including health & welfare, savings plans, and wellness. You will be joining a high-performing, talented and multicultural pharmaceutical company who provides services across multiple areas in Europe. Position Responsibilities:
Responsible for the effective, end to end operation of benefits programs for assigned markets, ensuring efficiency and positive customer experience Understand, interpret, and communicate benefit plan provisions and processes Proactively document all processes and activities, drafting and updating Local Work Instructions (LWI’s) and Knowledge Articles, including defining streamlined processes for all applicable scenarios Drive implementation of new benefits / benefit designs and process changes into operations, process improvement activities and other projects related to benefit programs. Execute and administer day to day activities related to benefit plan eligibility, enrolments, status changes, terminations and claims, including: - Actioning changes in provider portals - Reviewing and reconciling system generated reports and integrations - Administering invoicing and payment processes: raising POs, validating invoice specifications and tracking payments, within the defined vendor management framework - Logging, managing and monitoring through to resolution any deviations from agreed service standards Manage renewals and enrolment windows in partnership with benefits system provider and Benefits Strategy and Delivery Management teams. Agree and maintain annual calendars of activities Review / update system generated communications, and content on the benefits system and HR portal, ensuring they support employee self-service, are current, accurate and market-relevant Research and problem-solving on issues related to benefit programs and procedures as the escalation point for Key Business Partners and Employees Assist with compliance and governance of all total rewards plans including identifying risks, participating in audits and delivering corrective actions Specify and implement the required benefits system changes: - prepare change request documentation - manage and perform testing activities - train team members, and HRAs on benefit topics, processes and changes Complete annual Benefit Surveys Assist with administration of wellness programs and vendors. Coordinate wellness communications Must Have Requirements:
Fluent or Intermediate in Italian Bachelor's degree or equivalent experience In depth experience in Benefits Administration Demonstrated analytical abilities and attention to detail General knowledge and understanding of HR policies, processes, regional Employment Laws and Benefits legislative requirements for the relevant region Proficiency in Excel, particularly vlookups and pivot tables, and other Microsoft Office applications Experience working in a rapid, fast-moving environment which is both complex and changing, together with the ability to successfully manage multiple competing tasks and priorities Ability to use business judgement when assessing requirements and performance, in order to identify the right solution to meet business needs Experience working in a multicultural/multi-country work environment Ability to network across a global organisation in order to align with organisation objectives and strategy Ability to present complex technical information in a clear and understandable way to staff, callers, and functional business and technical groups Demonstrated continuous improvement mindset Ideal Candidates Would Have:
Practical operational experience of other HR processes, e.g, talent acquisition, payroll, performance Experience working within an HR Shared Services delivery model Experience working with current BMS HR and Benefits enabling systems: Workday, ServiceNow, Darwin, Morneau Shepell’s Ariel Experience in coaching others to build capabilities or enhance functional depth Benefits:
Competitive Salary Hybrid and Flexible Working Available Inclusive and empowering workplace If you would be interested in the above role and would like to be considered, please apply ASAP with a copy of your up-to-date CV. Alternatively, you can email your CV directly to: emma.markey@hays.com
#J-18808-Ljbffr
