About Our Client
HR Document Consultant for a HR Consultancy service.
Salary: £23,000-£25,000
Fully office-based role (essential)
Location: Hinckley, Leicestershire
Working hours: 8:30am - 5pm
2 stage interview process
Job Description
As an HR Document Consultant, you will:
Manage relationships with a large volume of clients
Manage the documentation inbox, responding and actioning queries within the agreed SLA
Attend 4 meetings per day, with different clients and industries
Be responsible for drafting client documentation
Meet personal and department KPIs and SLAs
Guide clients, provide advice, and answer queries related to all employment law/HR queries
Be confident speaking to clients via phone, email, and face-to-face on a daily basis
Refer appropriate products and services to clients
The Successful Applicant
To succeed in this role, you will need:
A background in HR, Law, Sales, Contact Centre, or Recruitment (beneficial)
Excellent customer service skills
The ability to support and proactively meet KPIs
The ability to work to tight deadlines and manage competing priorities
The ability to manage relationships with clients and stakeholders at all levels
The ability to provide a friendly, efficient, and seamless service to clients
Excellent written, documentation, and reporting skills
Knowledge of HR processes and legislation
The ability to remain professional in a fast-paced environment
Comfort with selling products and generating new business
HR graduate, CIPD, or equivalent work experience (desirable)
What's on Offer
Position: HR Document Consultant
Salary: £23,000-£25,000
Fully office-based role (essential)
Location: Hinckley, Leicestershire
Working hours: 8:30am - 5pm
2 stage interview process
Progression encouraged
Benefits:
25 days holiday + 8 bank holidays
Extra day off for your birthday
Access to the Employee Assistance Programme
Private medical (with length of service)
Discretionary profit share
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