HR Manager | Complex Care

Compass Corporate Services are currently working with a respected and growing complex care at home provider in search for an HR Manager for their London branch. The organisation supports people with complex needs such as a brain and spinal injuries (ABI), Learning Disabilities, Cerebral Palsy, those with Brain Tumours and other degenerative conditions. They have overall 300 employees direct and indirect; this is a newly created position for a growing business. The HR Manager will lead the human resource’s function, ensuring operational excellence, compliance with employment laws, and effective management of employee relations. This role will focus on supporting the organisation’s growth by maintaining robust HR policies, promoting staff development, and fostering a positive and inclusive working environment. Location The position is in Central London / London Bridge and is easily commutable by public transport, hybrid working. Key Responsibilities HR Operations and Compliance Oversee all HR processes, including contracts, leave management, and payroll coordination with the Finance Manager. Ensure compliance with employment laws, GDPR, and CQC regulations. Develop, update, and implement HR policies and procedures to reflect best practices and legal requirements. Employee Relations Act as the main point of contact for employee queries, grievances, and concerns, ensuring timely and effective resolution. Support managers in handling performance management, disciplinary processes, and conflict resolution. Promote a culture of respect, inclusivity, and engagement throughout the organisation. Learning and Development Collaborate with managers to identify staff training and development needs. Ensure all mandatory training requirements are met and recorded. Support career development initiatives to improve retention and build internal talent. Employee Engagement and Well-being Develop and implement initiatives to enhance employee engagement and morale. Lead programmes that support staff well-being and work-life balance. Foster strong communication across the organisation, ensuring staff feel valued and supported. Strategic HR Contribution Provide HR insights to senior management on workforce planning and employee trends. Develop metrics to monitor HR performance, such as staff turnover, absenteeism, and engagement. Support organisational growth by aligning HR practices with their expansion goals. Person Specification CIPD Level 5 or higher qualification. Proven experience in an HR Manager or senior HR role, ideally within healthcare, social care, or a regulated industry. Strong knowledge of UK employment law and HR best practices. Ability to handle complex employee relations issues with professionalism and discretion. Excellent organisational skills and attention to detail. Strong interpersonal and communication skills, with the ability to build trust and influence at all levels. Experience in a CQC-regulated environment. Familiarity with HR software and reporting tools. To Apply , please email jgregson@compassltd.co.uk or call on 0239 387 4319.

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