Location: Civic Centre Windmillhill Street Motherwell, ML1 1AB
Salary: £29,180 - £31,737 per year
Contract Type: Temporary
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
Job Overview
Are you passionate about customer service? Are you an experienced people manager? Do you enjoy working with data and delivering the best possible service to our customers? If this sounds like you then you are the right fit for the People Helpdesk Senior Advisor. About the Role
We have an exciting opportunity in the HR Transformation and Engagement team within the Employee Service Centre. We are looking for a dynamic, agile, customer service focused individual to lead our People Helpdesk team. You should possess excellent communication skills and passion for customer service. Line management experience is advantageous. You will be line managing a busy team with a diverse workload. You will need excellent organisation skills to manage the team's workload in line with deadlines and service level agreements. The People Helpdesk team operate an omni channel model with enquiries coming in via email, CRM, live chat, and phone calls. You will work in collaboration with the Workforce Engagement team to develop training materials where knowledge gaps have been identified. This includes our new offering of a manager’s toolkit, our bespoke e-learning suite for people managers. You will also support with the rollout of myNL Portal to Education and Families. Temporary Position
This position is temporary until 09/11/2025. Benefits
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. *For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. Diversity and Inclusion
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. Fair Work
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Application Process
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. ***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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Are you passionate about customer service? Are you an experienced people manager? Do you enjoy working with data and delivering the best possible service to our customers? If this sounds like you then you are the right fit for the People Helpdesk Senior Advisor. About the Role
We have an exciting opportunity in the HR Transformation and Engagement team within the Employee Service Centre. We are looking for a dynamic, agile, customer service focused individual to lead our People Helpdesk team. You should possess excellent communication skills and passion for customer service. Line management experience is advantageous. You will be line managing a busy team with a diverse workload. You will need excellent organisation skills to manage the team's workload in line with deadlines and service level agreements. The People Helpdesk team operate an omni channel model with enquiries coming in via email, CRM, live chat, and phone calls. You will work in collaboration with the Workforce Engagement team to develop training materials where knowledge gaps have been identified. This includes our new offering of a manager’s toolkit, our bespoke e-learning suite for people managers. You will also support with the rollout of myNL Portal to Education and Families. Temporary Position
This position is temporary until 09/11/2025. Benefits
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. *For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. Diversity and Inclusion
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. Fair Work
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Application Process
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. ***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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