Job Advert:
HVAC Technical Service Manager Location:
North Surrey Hours:
40 hours per week Type:
Permanent Salary:
£55,000-£65,000 + package Purpose of the Role: The Technical Service Manager will oversee a team of field engineers and service coordinators, ensuring the efficient and effective delivery of PPMs, repairs, and urgent works for clients. Key Responsibilities: Manage a team of field engineers and service coordinators, ensuring high performance and effective administration. Oversee the planning and scheduling of service calls and preventive maintenance visits. Ensure prompt and efficient responses to client service requests. Handle escalations, resolving complaints and issues professionally. Monitor service quality and client satisfaction levels. Provide technical support as required. Conduct site visits and audits as needed. Identify opportunities to enhance service profitability. Build and maintain strong client relationships. Desired Skills and Experience: Strong technical knowledge of HVAC systems and equipment. Proven experience in managing a team. Strong problem-solving and analytical abilities. Exceptional organisational & communication skills. Degree or equivalent experience in an industry-specific field. Engineer background in HVAC systems. General Responsibilities: Commit to personal development and attend relevant training. Adhere to company policies, procedures, and relevant legislation. Support the ongoing growth and development of the organization. Perform any additional duties relevant to the role.
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HVAC Technical Service Manager Location:
North Surrey Hours:
40 hours per week Type:
Permanent Salary:
£55,000-£65,000 + package Purpose of the Role: The Technical Service Manager will oversee a team of field engineers and service coordinators, ensuring the efficient and effective delivery of PPMs, repairs, and urgent works for clients. Key Responsibilities: Manage a team of field engineers and service coordinators, ensuring high performance and effective administration. Oversee the planning and scheduling of service calls and preventive maintenance visits. Ensure prompt and efficient responses to client service requests. Handle escalations, resolving complaints and issues professionally. Monitor service quality and client satisfaction levels. Provide technical support as required. Conduct site visits and audits as needed. Identify opportunities to enhance service profitability. Build and maintain strong client relationships. Desired Skills and Experience: Strong technical knowledge of HVAC systems and equipment. Proven experience in managing a team. Strong problem-solving and analytical abilities. Exceptional organisational & communication skills. Degree or equivalent experience in an industry-specific field. Engineer background in HVAC systems. General Responsibilities: Commit to personal development and attend relevant training. Adhere to company policies, procedures, and relevant legislation. Support the ongoing growth and development of the organization. Perform any additional duties relevant to the role.
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