Hybrid Courier Sales Assistant Head Office, Belfast

Sales Assistant Head Office, Belfast Job Reference: Hybrid Courier /Sales Assistant - COU/24/09/26 Salary: £11.54 with additional commission of £1.00 per delivery Contract Type: Permanent Closing Date: 11 Oct 2024 Full and Part Time roles availble Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits WineFlair is a leading retailer specialising in the sale of alcohol across Northern Ireland, with 58 stores and a new delivery service. We are committed to providing exceptional service and convenience to our customers, whether they visit our stores or have their orders delivered to their doorsteps. We are seeking dedicated individuals to join our dynamic team as Hybrid Courier /Sales Assistants to support the development and expansion of our new delivery service. This positions primary role will require individuals to delivering customer orders, but you will also assist within our Stores, maximising your skills and duties. Location: During the initial launch of this service, our set-up Hubs with be from our Stores in the Glengormley & Carrickfergus area. This will develop to additional Hubs from various Stores/Locations across Northern Ireland Job Description: As a Hybrid Driver/Sales Assistant, you will play a vital role in ensuring our customers receive their orders on time and with excellent service, while also providing in-store support. You will be responsible for delivering products to customers in a safe, timely, and professional manner, as well as contributing to the smooth operation of our retail stores when not on delivery runs. Key Responsibilities: Reports to: Store Manager / Area Manager Delivery Operations: Stock Processing: i. Safely and accurately process, pack and secure delivery orders in store, complying with all Stock Movement procedures and safely transfer from store to van. ii. Safely and efficiently deliver customer orders from the WineFlair hub to customer addresses within a designated area. Compliance and Safety: adhere to all company and legal requirements for alcohol delivery, including verifying customer age and ensuring the safe transportation of products. Follow all safety procedures to minimize the risk of accidents or damage. Customer Interaction: Greet customers professionally upon arrival. Provide clear and concise information about their order and assist with any immediate concerns or questions they might have. Pre-Delivery Vehicle Checks: Maintain a clean and organized company van, performing regular vehicle checks (e.g., fuel levels, tire pressure) and reporting any issues to management. Route Planning: Utilize GPS and route optimization tools to plan the most efficient delivery routes. Adjust routes as necessary based on real-time traffic conditions, road closures, and other factors to ensure timely deliveries Record Keeping: Maintain accurate records of deliveries, including completed and pending orders. Report any issues or discrepancies in delivery logs to the Hub Manager. In-Store Sales Assistance and Order Processing: Online Order Processing: Receive and process online orders accurately and efficiently, ensuring all items are correctly picked and prepared for delivery. Order Picking: Accurately pick products from the stores inventory based on online orders, ensuring that the correct items and quantities are selected. Attention to detail is crucial to avoid errors. Order Preparation: Package orders securely to prevent damage during transit. This includes wrapping fragile items and ensuring that all necessary documentation is included with the order. Coordinate with the Delivery Schedule: Ensure that picked and prepared orders are ready in time for scheduled deliveries. Coordinate with the delivery team to manage order flow effectively. Customer Communication: Handle any inquiries related to online orders, providing updates on delivery times or resolving any issues with orders. Inventory Management: Assist in managing inventory by updating stock levels after orders are picked, helping to maintain accurate records in the system. Sales and Customer Service: When not processing online orders, assist customers in-store by providing product recommendations, answering queries, and processing sales through the Point of Sale (POS) system. Stock Replenishment: Assist in replenishing stock on shelves, maintaining store cleanliness, and ensuring displays are neat and visually appealing. Health and Safety Compliance: Adhere to all health, safety, and licensing regulations related to the sale of alcohol. Additional Responsibilities: Pre-Delivery Vehicle Checks: Carry out pre-delivery vehicle safety checks and ensure vehicles are adequately stocked with delivery supplies (e.g., hand sanitiser, PPE). Vehicle Maintenance: Ensure that the vehicle is kept clean and organized. Address any cleanliness or maintenance issues immediately and follow up on any necessary repairs. Safety Protocols: Follow all safety protocols while driving, including adhering to speed limits, using seat belts, and avoiding distractions. Maintain a professional demeanour while representing WineFlair in the community. Adhere to company driving policy and safety regulations at all times while operating a company vehicle. Team Collaboration: Collaborate with other staff members to ensure efficient operations both in-store and during deliveries. Assist with any ad-hoc tasks as needed to support the team and meet business needs. Handle any customer complaints or issues professionally and escalate to management when necessary. Training and Development: Participate in ongoing training to stay updated on company policies, legal requirements, product knowledge, and customer service skills. Customer Feedback: Collect and document customer feedback on delivery services and in-store experiences. Share insights with management to help improve overall service quality. Requirements: Essential Valid Driving License: Full and clean UK or Northern Ireland driving license. Own smartphone: Driving Experience: Experience driving vans or similar vehicles for commercial purposes. Customer Service Skills: Strong interpersonal and communication skills with a focus on providing excellent customer service. Flexibility: Ability to work a flexible schedule, including evenings, weekends, and public holidays, as required by the business. Physical Fitness: Ability to lift and carry heavy items during deliveries and in-store stock handling. Attention to Detail: Ensuring accuracy when delivering orders and handling transactions in the store. Basic IT Skills: Competence in using GPS devices, delivery tracking apps, and retail POS systems. Desirable: Previous experience in a delivery role, retail environment, or customer-facing position. Knowledge of local routes and delivery areas around the hub stores (Glengormley & Carrickfergus). Familiarity with alcohol licensing laws and regulations. Benefits: Competitive salary with commission opportunities. Company vehicle, insurance and fuel provided for delivery duties. Staff discount Company uniform provided Holidays Training and development opportunities to enhance your skills in both driving and retail. Supportive team environment and a chance to be part of an exciting expansion in our business.