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Employer:
Unilever Location:
Kingston Upon Thames, England, United Kingdom Salary:
Competitive Closing date:
8 Feb 2025 Sector:
Customer Services, Retail and Wholesale Role:
Specialist Contract Type:
Permanent Hours:
Full Time Please Note:
The deadline for applying is 23.59 the day before the job posting end date. Job Title:
Ice Cream Customer Collaboration Specialist IH Grocery About Ice Cream:
As ice cream makers, we are serious about happiness. With warm hearts, we create the coolest products, and we supply them to our consumers. As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles. If you are considering working for the newly separated Ice Cream business, you will work for the Global leading Ice Cream player in a growing category where we are part of the 1 trillion snacking and refreshment industry. Job Purpose:
The Customer Collaboration Specialist IH Grocery is the supply chain face of Unilever Ice Cream to our customers. The ultimate goal of the role is to make Unilever the preferred supplier that our customers want to work with. Role holders are primarily responsible for working with our customers on forecasting & events to improve Unilever's customer relationships through delivery of brilliant service levels, OSA & Forecast Accuracy. Responsibilities:
Key Metrics:
Fulfilment Rate - Dispatch Rate %, CCF / Customer Measure of Service, OSA/OLA Customer Service - AGS Forecast Bias - 4w FB, 1w FB Forecast Accuracy - 4w FA, 1w FA Innovation OTIF Cost-to-serve savings delivered Customer Trade Terms compliance to LET grid Operations & Systems:
Forecasting:
Provide customer-specific insights & recommendations based on analysis & collaborative discussions to positively influence the forecast accuracy & bias of promotional volumes. Owns the volume phasing of promotions, using data and insights to improve forecast accuracy and bias. Owns inputs to short-term amendments to the forecast and aligns with relevant stakeholders on ability to fulfil. Support in review of customer-specific baseline forecast, providing insights & recommendations. Order to Deliver:
Provide information & input to customer execution teams to inform short-term decision-making process. Management & planning of exceptional events to facilitate effective execution. Projects, Innovation & Capabilities:
Leads small scale customer projects that help Unilever stand out vs other suppliers. Work with the Customer Innovation Leaders on larger scale customer projects. Collaborate with customer to ensure correct set up of NPD. Continuous Improvement & Problem Solving:
Review compliance with logistics trade terms and identify opportunities to improve with customers. Analysis of service / OSA losses to determine key trends & chronic problems. Identify savings opportunities and work with internal and external stakeholders. External Communications & Relations:
Act as the supply chain face of Unilever to our customers. Lead communication to customer on service performance & incidents. Expected to visit customer offices and sites on a frequent basis. Line Management & Coaching:
Training & coaching for new CCS starters may be an expectation of this role. All About You:
Minimum Requirements:
A customer-focused mindset. Willing and able to travel to meet customers. Strong internal and external stakeholder management. Excellent quantitative analytical skills. Proficiency in English & Maths. Strong communication and interpersonal skills. Strong problem-solving skills. The ability to stay calm & focused in fast-paced situations. Ability to manage time effectively. A proactive mindset. Comfortable holding others to account. Ideal Requirements:
Advanced skillset in Microsoft Excel. Experience working with retail customers. Experience with SAP or other ERP software. Experience working in logistics, planning or commercial roles. What We Offer:
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options. Company:
Be part of the most successful purpose-led business in the world, where you can make a positive impact.
#J-18808-Ljbffr
Unilever Location:
Kingston Upon Thames, England, United Kingdom Salary:
Competitive Closing date:
8 Feb 2025 Sector:
Customer Services, Retail and Wholesale Role:
Specialist Contract Type:
Permanent Hours:
Full Time Please Note:
The deadline for applying is 23.59 the day before the job posting end date. Job Title:
Ice Cream Customer Collaboration Specialist IH Grocery About Ice Cream:
As ice cream makers, we are serious about happiness. With warm hearts, we create the coolest products, and we supply them to our consumers. As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles. If you are considering working for the newly separated Ice Cream business, you will work for the Global leading Ice Cream player in a growing category where we are part of the 1 trillion snacking and refreshment industry. Job Purpose:
The Customer Collaboration Specialist IH Grocery is the supply chain face of Unilever Ice Cream to our customers. The ultimate goal of the role is to make Unilever the preferred supplier that our customers want to work with. Role holders are primarily responsible for working with our customers on forecasting & events to improve Unilever's customer relationships through delivery of brilliant service levels, OSA & Forecast Accuracy. Responsibilities:
Key Metrics:
Fulfilment Rate - Dispatch Rate %, CCF / Customer Measure of Service, OSA/OLA Customer Service - AGS Forecast Bias - 4w FB, 1w FB Forecast Accuracy - 4w FA, 1w FA Innovation OTIF Cost-to-serve savings delivered Customer Trade Terms compliance to LET grid Operations & Systems:
Forecasting:
Provide customer-specific insights & recommendations based on analysis & collaborative discussions to positively influence the forecast accuracy & bias of promotional volumes. Owns the volume phasing of promotions, using data and insights to improve forecast accuracy and bias. Owns inputs to short-term amendments to the forecast and aligns with relevant stakeholders on ability to fulfil. Support in review of customer-specific baseline forecast, providing insights & recommendations. Order to Deliver:
Provide information & input to customer execution teams to inform short-term decision-making process. Management & planning of exceptional events to facilitate effective execution. Projects, Innovation & Capabilities:
Leads small scale customer projects that help Unilever stand out vs other suppliers. Work with the Customer Innovation Leaders on larger scale customer projects. Collaborate with customer to ensure correct set up of NPD. Continuous Improvement & Problem Solving:
Review compliance with logistics trade terms and identify opportunities to improve with customers. Analysis of service / OSA losses to determine key trends & chronic problems. Identify savings opportunities and work with internal and external stakeholders. External Communications & Relations:
Act as the supply chain face of Unilever to our customers. Lead communication to customer on service performance & incidents. Expected to visit customer offices and sites on a frequent basis. Line Management & Coaching:
Training & coaching for new CCS starters may be an expectation of this role. All About You:
Minimum Requirements:
A customer-focused mindset. Willing and able to travel to meet customers. Strong internal and external stakeholder management. Excellent quantitative analytical skills. Proficiency in English & Maths. Strong communication and interpersonal skills. Strong problem-solving skills. The ability to stay calm & focused in fast-paced situations. Ability to manage time effectively. A proactive mindset. Comfortable holding others to account. Ideal Requirements:
Advanced skillset in Microsoft Excel. Experience working with retail customers. Experience with SAP or other ERP software. Experience working in logistics, planning or commercial roles. What We Offer:
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options. Company:
Be part of the most successful purpose-led business in the world, where you can make a positive impact.
#J-18808-Ljbffr
