Devon and Somerset Fire and Rescue Service are looking for an ICT Field Engineer to join our first-class team of Field Service Engineers. Working within our Digital, Data and Technology (DDaT) department, you will join us on a full-time, permanent basis working 37 hours per week. This is a development role starting at Grade 5 which attracts an annual salary of £32,654.00 - £35,235.00, moving up to Grade 6 which attracts an annual salary of £37,035.00 - £39,513.00 (gross) per annum.
Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.
Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.
Purpose of the ICT Field Engineer role: The post holder will undertake the installation, maintenance, support, and configuration of all ICT Hardware within Devon and Somerset Fire and Rescue Service.
Key responsibilities of the ICT Field Engineer: Delivering, collecting, moving, installing, decommissioning, and maintaining ICT equipment throughout the Service area, ensuring adherence, where possible, to all relevant DSFRS Service Level Agreements (SLA's). Maintenance support and installation of Command and Mobilising Systems, including fire station turn out equipment and MDTs. To achieve and maintain technical expertise, enabling the installation, maintenance, support, and configuration of ICT Hardware deployed within DSFRS. To act as a mentor and coach in areas of expertise, in order to propagate best practice in all areas of ICT Service delivery. To liaise with 3rd party suppliers of ICT hardware and services, ensuring measurement and adherence to agreed SLAs. The installation, configuration, and maintenance of software. Maintaining a good working relationship with users throughout the Service. Installing cables, sockets, shelves, racks, and trunking. Evaluation of new hardware and software. Assisting with system administration. Assisting with the staffing of the ICT Service Desk in exceptional circumstances. Maintaining accurate records of faults, configuration changes, work undertaken, and interaction with customers and suppliers. Ensuring that internal and external recognised standards are adhered to. Produce documentation as required, including the drafting and updating of procedures. To participate in one of the ICT 'Out of Hours' support schemes if required. To provide ICT support at operational incidents if required. To work with partner organisations at an operational level to identify and exploit opportunities for collaboration and effectively deliver shared services (e.g. NFCSP). To maintain security and confidentiality of information, whether computer-based or otherwise in line with legislation i.e. Data Protection Act. To attend local, regional, and national meetings and/or events as appropriate.
If you have any queries or would like to speak to someone and find out more about the role, please contact James Mannion, the ICT Hardware Manager who line manages this post.
Closing Date:
2359hrs Sunday 12 January 2025
If you feel you have the skills and experience to become our ICT Field Engineer, please click 'apply' today; we would love to hear from you.
How to apply: You will be required to complete an application form and submit a document evidencing how you meet the following essential criteria taken from the Job Description and Person Specification.
We are not able to shortlist for interview from a CV, so please evidence the following in full, demonstrating how you meet each criteria: Extensive ICT Hardware support knowledge and experience. To effectively carry out the role this will be a minimum of 5 years. Demonstrable knowledge and experience of Microsoft O/S software and Active Directory. Demonstrable knowledge and experience of network architecture, both Data and Communications. Valid driving licence; ability and willingness to travel to sites within Devon and Somerset, and nationally. Exposure to the ongoing delivery of both Data and Communications networks and associated devices. Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improvement; develops innovative approaches and ideas.
Evidence submitted in relation to the essential criteria above will be used for shortlisting applications received.
Full details of how to apply are detailed on the vacancies page of our website ( www.dsfire.gov.uk ).
Proud member of the Disability Confident employer scheme
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.
Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.
Purpose of the ICT Field Engineer role: The post holder will undertake the installation, maintenance, support, and configuration of all ICT Hardware within Devon and Somerset Fire and Rescue Service.
Key responsibilities of the ICT Field Engineer: Delivering, collecting, moving, installing, decommissioning, and maintaining ICT equipment throughout the Service area, ensuring adherence, where possible, to all relevant DSFRS Service Level Agreements (SLA's). Maintenance support and installation of Command and Mobilising Systems, including fire station turn out equipment and MDTs. To achieve and maintain technical expertise, enabling the installation, maintenance, support, and configuration of ICT Hardware deployed within DSFRS. To act as a mentor and coach in areas of expertise, in order to propagate best practice in all areas of ICT Service delivery. To liaise with 3rd party suppliers of ICT hardware and services, ensuring measurement and adherence to agreed SLAs. The installation, configuration, and maintenance of software. Maintaining a good working relationship with users throughout the Service. Installing cables, sockets, shelves, racks, and trunking. Evaluation of new hardware and software. Assisting with system administration. Assisting with the staffing of the ICT Service Desk in exceptional circumstances. Maintaining accurate records of faults, configuration changes, work undertaken, and interaction with customers and suppliers. Ensuring that internal and external recognised standards are adhered to. Produce documentation as required, including the drafting and updating of procedures. To participate in one of the ICT 'Out of Hours' support schemes if required. To provide ICT support at operational incidents if required. To work with partner organisations at an operational level to identify and exploit opportunities for collaboration and effectively deliver shared services (e.g. NFCSP). To maintain security and confidentiality of information, whether computer-based or otherwise in line with legislation i.e. Data Protection Act. To attend local, regional, and national meetings and/or events as appropriate.
If you have any queries or would like to speak to someone and find out more about the role, please contact James Mannion, the ICT Hardware Manager who line manages this post.
Closing Date:
2359hrs Sunday 12 January 2025
If you feel you have the skills and experience to become our ICT Field Engineer, please click 'apply' today; we would love to hear from you.
How to apply: You will be required to complete an application form and submit a document evidencing how you meet the following essential criteria taken from the Job Description and Person Specification.
We are not able to shortlist for interview from a CV, so please evidence the following in full, demonstrating how you meet each criteria: Extensive ICT Hardware support knowledge and experience. To effectively carry out the role this will be a minimum of 5 years. Demonstrable knowledge and experience of Microsoft O/S software and Active Directory. Demonstrable knowledge and experience of network architecture, both Data and Communications. Valid driving licence; ability and willingness to travel to sites within Devon and Somerset, and nationally. Exposure to the ongoing delivery of both Data and Communications networks and associated devices. Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improvement; develops innovative approaches and ideas.
Evidence submitted in relation to the essential criteria above will be used for shortlisting applications received.
Full details of how to apply are detailed on the vacancies page of our website ( www.dsfire.gov.uk ).
Proud member of the Disability Confident employer scheme
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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