Devon and Somerset Fire and Rescue Service
are looking for an
ICT Field Engineer
to join our first-class team of Field Service Engineers. Working within our Digital, Data and Technology (DDaT) department, you will join us on a
full time, permanent
basis working
37
hours per week. This is a development role starting at Grade 5 which attracts an annual salary of
£32654.00 - £35235.00 , moving up to Grade 6 which attracts an annual salary of
£37035.00 - £39513.00
(gross) per annum. Devon and Somerset Fire and Rescue Service
is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset. Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce. Purpose of the ICT Field Engineer role:
The post holder will undertake the installation, maintenance, support and configuration of all ICT Hardware within Devon and Somerset Fire and Rescue Service. Key responsibilities of the ICT Field Engineer:
Delivering, collecting, moving, installing, decommissioning and maintaining ICT equipment throughout the Service area, ensuring adherence, where possible, to all relevant DSFRS Service Level Agreements (SLA's). Maintenance support and installation of Command and Mobilising Systems, including fire station turn out equipment and MDTs. To achieve and maintain technical expertise, enabling the installation, maintenance, support and configuration of ICT Hardware deployed within DSFRS. To act as a mentor and coach in areas of expertise, in order to propagate best practice in all areas of ICT Service delivery. To liaise with 3rd party suppliers of ICT hardware and services, ensuring measurement and adherence to agreed SLAs. The installation, configuration and maintenance of software. Maintaining a good working relationship with users throughout the Service. Installing cables, sockets, shelves, racks and trunking. Evaluation of new hardware and software. Assisting with system administration. Assisting with the staffing of the ICT Service Desk in exceptional circumstances. Maintaining accurate records of faults, configuration changes, work undertaken and interaction with customers and suppliers. Ensuring that internal and external recognised standards are adhered to. Produce documentation as required, including the drafting and updating of procedures. To participate in one of the ICT 'Out of Hours' support schemes if required. To provide ICT support at operational incidents if required. To work with partner organisations at an operational level to identify and exploit opportunities for collaboration and effectively deliver shared services (e.g. NFCSP). To maintain security and confidentiality of information, whether computer based or otherwise in line with legislation i.e. Data Protection Act. To attend local, regional and national meetings and/or events as appropriate. If you have any queries or would like to speak to someone and find out more about the role please contact James Mannion the ICT Hardware Manager who line manages this post via jmannion@dsfire.gov.uk Closing Date: 2359hrs Sunday 12 January 2025 If you feel you have the skills and experience to become our
ICT Field Engineer
please click 'apply' today, we would love to hear from you. How to apply:
You will be required to complete an application form and submit a document evidencing how you meet the following essential criteria taken from the Job Description and Person Specification. Extensive ICT Hardware support knowledge and experience. To effectively carry out the role this will be a minimum of 5 years. Demonstrable knowledge and experience of Microsoft O/S software and Active Directory. Demonstrable knowledge and experience of network architecture, both Data and Communications. Valid driving licence; ability and willingness to travel to sites within Devon and Somerset, and nationally. Exposure to the ongoing delivery of both Data and Communications networks and associated devices. Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improvement; develops innovative approaches and ideas. To help you complete this part of the application form please find attached below the word document "ICT Field Engineer - Essential Criteria for application" for you to download and complete with your evidence for the above criteria. You can then upload this document when required when completing your application form. Please note there is a maximum word count of 2000 words (excluding titles) applied to your evidence document. Evidence submitted in relation to the essential criteria above will be used for shortlisting applications received. Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy and Procedure. Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act (1974) Exceptions Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving licence offences, cautions and reprimands. Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such any positive disclosure will incorporate a reasonable and proportionate response. As a Service and as individuals: We are proud to help We are honest We are respectful We are working together Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values, to consider working for us. Job number: PS00743 Internal / external: External Job type: Support Location: Exeter Contract type: Permanent £32654.00 - £35235.00 (Grade 5 Development) moving to £37035.00 - £39513.00 (Grade 6) (gross) per annum. Hours of work: 37 hours per week Closing Date: 12 Jan 2025
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are looking for an
ICT Field Engineer
to join our first-class team of Field Service Engineers. Working within our Digital, Data and Technology (DDaT) department, you will join us on a
full time, permanent
basis working
37
hours per week. This is a development role starting at Grade 5 which attracts an annual salary of
£32654.00 - £35235.00 , moving up to Grade 6 which attracts an annual salary of
£37035.00 - £39513.00
(gross) per annum. Devon and Somerset Fire and Rescue Service
is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset. Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce. Purpose of the ICT Field Engineer role:
The post holder will undertake the installation, maintenance, support and configuration of all ICT Hardware within Devon and Somerset Fire and Rescue Service. Key responsibilities of the ICT Field Engineer:
Delivering, collecting, moving, installing, decommissioning and maintaining ICT equipment throughout the Service area, ensuring adherence, where possible, to all relevant DSFRS Service Level Agreements (SLA's). Maintenance support and installation of Command and Mobilising Systems, including fire station turn out equipment and MDTs. To achieve and maintain technical expertise, enabling the installation, maintenance, support and configuration of ICT Hardware deployed within DSFRS. To act as a mentor and coach in areas of expertise, in order to propagate best practice in all areas of ICT Service delivery. To liaise with 3rd party suppliers of ICT hardware and services, ensuring measurement and adherence to agreed SLAs. The installation, configuration and maintenance of software. Maintaining a good working relationship with users throughout the Service. Installing cables, sockets, shelves, racks and trunking. Evaluation of new hardware and software. Assisting with system administration. Assisting with the staffing of the ICT Service Desk in exceptional circumstances. Maintaining accurate records of faults, configuration changes, work undertaken and interaction with customers and suppliers. Ensuring that internal and external recognised standards are adhered to. Produce documentation as required, including the drafting and updating of procedures. To participate in one of the ICT 'Out of Hours' support schemes if required. To provide ICT support at operational incidents if required. To work with partner organisations at an operational level to identify and exploit opportunities for collaboration and effectively deliver shared services (e.g. NFCSP). To maintain security and confidentiality of information, whether computer based or otherwise in line with legislation i.e. Data Protection Act. To attend local, regional and national meetings and/or events as appropriate. If you have any queries or would like to speak to someone and find out more about the role please contact James Mannion the ICT Hardware Manager who line manages this post via jmannion@dsfire.gov.uk Closing Date: 2359hrs Sunday 12 January 2025 If you feel you have the skills and experience to become our
ICT Field Engineer
please click 'apply' today, we would love to hear from you. How to apply:
You will be required to complete an application form and submit a document evidencing how you meet the following essential criteria taken from the Job Description and Person Specification. Extensive ICT Hardware support knowledge and experience. To effectively carry out the role this will be a minimum of 5 years. Demonstrable knowledge and experience of Microsoft O/S software and Active Directory. Demonstrable knowledge and experience of network architecture, both Data and Communications. Valid driving licence; ability and willingness to travel to sites within Devon and Somerset, and nationally. Exposure to the ongoing delivery of both Data and Communications networks and associated devices. Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improvement; develops innovative approaches and ideas. To help you complete this part of the application form please find attached below the word document "ICT Field Engineer - Essential Criteria for application" for you to download and complete with your evidence for the above criteria. You can then upload this document when required when completing your application form. Please note there is a maximum word count of 2000 words (excluding titles) applied to your evidence document. Evidence submitted in relation to the essential criteria above will be used for shortlisting applications received. Our values
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and all employees must share this commitment and adhere to the Services Safeguarding Policy and Procedure. Fire and Rescue Authority roles are listed in Schedule 1 of the Rehabilitation of Offenders Act (1974) Exceptions Order and as such it is our policy to require all applicants to disclose any criminal convictions (both spent and unspent) including driving licence offences, cautions and reprimands. Devon and Somerset Fire and Rescue Authority are committed to the rehabilitation of offenders, and as such any positive disclosure will incorporate a reasonable and proportionate response. As a Service and as individuals: We are proud to help We are honest We are respectful We are working together Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values, to consider working for us. Job number: PS00743 Internal / external: External Job type: Support Location: Exeter Contract type: Permanent £32654.00 - £35235.00 (Grade 5 Development) moving to £37035.00 - £39513.00 (Grade 6) (gross) per annum. Hours of work: 37 hours per week Closing Date: 12 Jan 2025
#J-18808-Ljbffr
