ICT Operations Analyst
Location:
Hybrid, Oxfordshire Hours:
Shifts (07:00 - 17:00, 08:15 - 18:00, 11:00 - 21:00) Day Rate:
£250 per day (Inside IR35 paid to Umbrella) Driving License Required Vetting Required
Are you ready to make a difference in the public sector with your ICT expertise? Our client is seeking a proactive and skilled
ICT Operations Analyst
to join their dynamic team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about maintaining high service availability while ensuring the smooth operation of ICT infrastructure.
What You'll Do: As an ICT Operations Analyst, you will be the backbone of our ICT operations, responsible for: Monitoring & Management:
Proactively and reactively manage alerts, ensuring that system performance and availability parameters are met. Incident Response:
Provide timely responses to incidents and requests, escalating as needed to maintain service levels. Collaboration:
Work alongside the wider ICT team to share best practices and provide technical guidance to staff. Problem Identification:
Identify and analyze trends within the ICT estate, collaborating with the problem manager for root cause analysis. Operational Maintenance:
Conduct regular maintenance tasks, ensuring all documentation is current and operational processes are followed. Capacity Management:
Advise on capacity requirements and ensure adequate file storage is available.
Who You Are: To excel in this role, you should have: Technical Knowledge:
Proficiency in monitoring tools such as Azure, ServiceNow, Solarwinds, SCOM, and SCCM. Proactive Approach:
An analytical mindset with experience in supporting both on-premises and cloud services. ITIL Familiarity:
Knowledge of ITIL event and access management processes. Team Player:
Proven ability to work effectively in a team with minimal supervision. Communication Skills:
Ability to convey technical concepts to a non-technical audience clearly. Technical Skills:
Understanding of Microsoft Server technologies and enterprise backup solutions. Driving Licence:
A full UK driving licence is essential for this role.
Additional Information: Candidates must be willing to undergo a vetting process. A Basic Driving Assessment will be required for the use of a police-authorised vehicle.
If you are an enthusiastic ICT professional with a knack for operational excellence and a passion for public service, we want to hear from you! Apply today
and take the next step in your career with us!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
#J-18808-Ljbffr
Location:
Hybrid, Oxfordshire Hours:
Shifts (07:00 - 17:00, 08:15 - 18:00, 11:00 - 21:00) Day Rate:
£250 per day (Inside IR35 paid to Umbrella) Driving License Required Vetting Required
Are you ready to make a difference in the public sector with your ICT expertise? Our client is seeking a proactive and skilled
ICT Operations Analyst
to join their dynamic team! This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about maintaining high service availability while ensuring the smooth operation of ICT infrastructure.
What You'll Do: As an ICT Operations Analyst, you will be the backbone of our ICT operations, responsible for: Monitoring & Management:
Proactively and reactively manage alerts, ensuring that system performance and availability parameters are met. Incident Response:
Provide timely responses to incidents and requests, escalating as needed to maintain service levels. Collaboration:
Work alongside the wider ICT team to share best practices and provide technical guidance to staff. Problem Identification:
Identify and analyze trends within the ICT estate, collaborating with the problem manager for root cause analysis. Operational Maintenance:
Conduct regular maintenance tasks, ensuring all documentation is current and operational processes are followed. Capacity Management:
Advise on capacity requirements and ensure adequate file storage is available.
Who You Are: To excel in this role, you should have: Technical Knowledge:
Proficiency in monitoring tools such as Azure, ServiceNow, Solarwinds, SCOM, and SCCM. Proactive Approach:
An analytical mindset with experience in supporting both on-premises and cloud services. ITIL Familiarity:
Knowledge of ITIL event and access management processes. Team Player:
Proven ability to work effectively in a team with minimal supervision. Communication Skills:
Ability to convey technical concepts to a non-technical audience clearly. Technical Skills:
Understanding of Microsoft Server technologies and enterprise backup solutions. Driving Licence:
A full UK driving licence is essential for this role.
Additional Information: Candidates must be willing to undergo a vetting process. A Basic Driving Assessment will be required for the use of a police-authorised vehicle.
If you are an enthusiastic ICT professional with a knack for operational excellence and a passion for public service, we want to hear from you! Apply today
and take the next step in your career with us!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
#J-18808-Ljbffr
