Tameside and Glossop Integrated Care NHS Foundation Trust
Project and Service Support Officer - Band 4 - Fixed Term/Secondment till 28.02.26 - 37.5 hours The post-holder will support the implementation, delivery, and management of the business applications across the entire Tameside and Glossop Health and Social Care Integrated Care Organisation (ICO) during core hours of 08:00 to 18:00. Main duties of the job
The Project Administrator and Service Support Officer play an important role in ensuring effective deployment and support of clinical and business applications in support of the Trust's Digital strategy. You will be responsible for supporting the roll out of new digital systems. This includes providing advice and support to new users so that they can use systems effectively for the benefit of patients and colleagues. You will gather feedback from clinical teams and bring it into the Project team so that learning and development needs can be identified and, further training or system changes are provided as needed. You will support with any process changes that are needed because of implementing digital systems, working with colleagues to ensure they are embedded. About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate: Safety Care Respect Communication Learning We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people. Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more. Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Person Specification
Qualification
Educated to GCSE standard (Grade 4 or higher in core subjects) or equivalent Experience
Experience providing application support Relevant experience in PMO or similar administrative environment. Experience with healthcare clinical systems Understanding of project lifecycles Knowledge of ITIL processes NHS experience Experience delivering training to end users Skills and Knowledge
Excellent written and verbal communication skills Excellent accuracy and attention to detail Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Project and Service Support Officer - Band 4 - Fixed Term/Secondment till 28.02.26 - 37.5 hours The post-holder will support the implementation, delivery, and management of the business applications across the entire Tameside and Glossop Health and Social Care Integrated Care Organisation (ICO) during core hours of 08:00 to 18:00. Main duties of the job
The Project Administrator and Service Support Officer play an important role in ensuring effective deployment and support of clinical and business applications in support of the Trust's Digital strategy. You will be responsible for supporting the roll out of new digital systems. This includes providing advice and support to new users so that they can use systems effectively for the benefit of patients and colleagues. You will gather feedback from clinical teams and bring it into the Project team so that learning and development needs can be identified and, further training or system changes are provided as needed. You will support with any process changes that are needed because of implementing digital systems, working with colleagues to ensure they are embedded. About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours which we expect all of our staff to demonstrate: Safety Care Respect Communication Learning We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people. Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more. Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Person Specification
Qualification
Educated to GCSE standard (Grade 4 or higher in core subjects) or equivalent Experience
Experience providing application support Relevant experience in PMO or similar administrative environment. Experience with healthcare clinical systems Understanding of project lifecycles Knowledge of ITIL processes NHS experience Experience delivering training to end users Skills and Knowledge
Excellent written and verbal communication skills Excellent accuracy and attention to detail Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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