Job reference REQ00000017728 Date posted 10/01/2025 Application closing date 09/02/2025 Location Carlisle Salary £45,718 - £46,731 Package Blank Contractual hours 37 Basis Full time Attachments Blank
Salary:
£45,718 - £46,731 Hours: 37 Location: Carlisle Contract: Full Time, Permanent About us: Cumberland Council is an ambitious and forward-thinking authority dedicated to shaping a better future for our communities. We are passionate about creating a vibrant future by addressing inequalities, creating thriving economies that work for our residents and protecting our environment. At the core of our vision is a commitment to our people, with health and well-being being integral to everything we do, underscoring every initiative and ensuring we provide unparalleled support for all. We can’t do it without you! Come and embark on the journey to a vibrant future with us, where the work you do will make a real impact. Together, let's shape a community that's as dynamic and inclusive as our landscape. Be a part of the transformation! #WeAreCumberland About this opportunity The role of
Service Lead – Applications
is a key position within the Digital & ICT Service area. The role offers the opportunity to work within a dynamic ICT team, delivering the best experience for end-users. It provides a chance to take a professional lead in a defined complex area to achieve operational objectives or provide expert advice in a supporting function. By leading and managing improvement programs and projects, the role contributes to the continuous enhancement of services. The working environment is supportive, with minimal emotional demands and occasional physical demands such as driving to county-wide locations and extended hours when required for business needs. The team values continuous learning and staying updated with the latest technological developments. Key responsibilities Provide subject matter expertise, technical guidance and technical leadership within and across teams. Evaluate new products, upgrades and enhancements and create plans for implementation of such. Act as a “Technology Watch” within the team, keeping abreast of developments in related areas, disseminating this information and assisting with the formulation of forward plans for adoption where appropriate. Contribute to ICT service planning by establishing business needs and proposing ICT solutions. Lead, manage and deliver cross functional improvement Programmes and Projects including the management of several projects concurrently. Propose and develop appropriate ICT policies and review / update these policies and documentation. Supports the asset and change management processes through thorough record keeping and reporting (and supports other ITIL disciplines). Analyses and repairs product failures (software and hardware) including the Interpretation of diagnostics reports (e.g. system logs, application logs, fault codes etc.) to determine root causes. Providing advice on the interpretation and application of ICT. policies (such as coco, ITIL, PSN), technical principles and regulations/legislation. Who we’re looking for: Someone with strong technical knowledge and proven experience of managing large enterprise applications. Extensive technical, specialist, and theoretical knowledge of the applications life cycle, including design, development, and support. Theoretical and practical knowledge of the effective application of ICT in organizations, especially the public service sector. Excellent communication and problem-solving skills. Ability to work effectively and efficiently in a fast-paced environment and manage multiple projects simultaneously. Fundamentally, we are seeking individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change and shape a better future for our communities. Your commitment to these principles will be instrumental in delivering services that are vital to the well-being and prosperity of our residents. If this sounds like you, then please get in touch! We believe in cultivating potential over perfection. If this job sounds like you and you resonate with our values, we encourage you to apply or contact joanne.reeves-brown@cumberland.gov.uk (after the 27 th Jan) OR nick.martin@cumberland.gov.uk for an informal chat prior to your application. Application and Interview information Closing date: 9 th February 2025 Interview date: TBC Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed. We welcome applications from everyone At Cumberland Council, we are dedicated to enhancing the diversity of our workforce, striving to mirror the rich tapestry of the communities we proudly serve. We encourage applications from individuals of all backgrounds and are devoted to fostering an inclusive, supportive culture that embraces and appreciates our unique differences. As a proud Disability Confident Employer, we ensure that applicants with disabilities, meeting the essential criteria for this position, are guaranteed an interview as part of our commitment to equal opportunities. We're also an Age Friendly Employer, meaning we commit to providing an inclusive workplace for people in their 50s and 60s and taking the necessary action to help them flourish in a multigenerational workforce. Reasonable Adjustments:
We are committed to creating an inclusive workplace. If you require any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know on; Resourcing@Cumberland.gov.uk . Adjustments are not always guaranteed although we will endeavour to make adjustments that are reasonable to accommodate your needs.
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£45,718 - £46,731 Hours: 37 Location: Carlisle Contract: Full Time, Permanent About us: Cumberland Council is an ambitious and forward-thinking authority dedicated to shaping a better future for our communities. We are passionate about creating a vibrant future by addressing inequalities, creating thriving economies that work for our residents and protecting our environment. At the core of our vision is a commitment to our people, with health and well-being being integral to everything we do, underscoring every initiative and ensuring we provide unparalleled support for all. We can’t do it without you! Come and embark on the journey to a vibrant future with us, where the work you do will make a real impact. Together, let's shape a community that's as dynamic and inclusive as our landscape. Be a part of the transformation! #WeAreCumberland About this opportunity The role of
Service Lead – Applications
is a key position within the Digital & ICT Service area. The role offers the opportunity to work within a dynamic ICT team, delivering the best experience for end-users. It provides a chance to take a professional lead in a defined complex area to achieve operational objectives or provide expert advice in a supporting function. By leading and managing improvement programs and projects, the role contributes to the continuous enhancement of services. The working environment is supportive, with minimal emotional demands and occasional physical demands such as driving to county-wide locations and extended hours when required for business needs. The team values continuous learning and staying updated with the latest technological developments. Key responsibilities Provide subject matter expertise, technical guidance and technical leadership within and across teams. Evaluate new products, upgrades and enhancements and create plans for implementation of such. Act as a “Technology Watch” within the team, keeping abreast of developments in related areas, disseminating this information and assisting with the formulation of forward plans for adoption where appropriate. Contribute to ICT service planning by establishing business needs and proposing ICT solutions. Lead, manage and deliver cross functional improvement Programmes and Projects including the management of several projects concurrently. Propose and develop appropriate ICT policies and review / update these policies and documentation. Supports the asset and change management processes through thorough record keeping and reporting (and supports other ITIL disciplines). Analyses and repairs product failures (software and hardware) including the Interpretation of diagnostics reports (e.g. system logs, application logs, fault codes etc.) to determine root causes. Providing advice on the interpretation and application of ICT. policies (such as coco, ITIL, PSN), technical principles and regulations/legislation. Who we’re looking for: Someone with strong technical knowledge and proven experience of managing large enterprise applications. Extensive technical, specialist, and theoretical knowledge of the applications life cycle, including design, development, and support. Theoretical and practical knowledge of the effective application of ICT in organizations, especially the public service sector. Excellent communication and problem-solving skills. Ability to work effectively and efficiently in a fast-paced environment and manage multiple projects simultaneously. Fundamentally, we are seeking individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change and shape a better future for our communities. Your commitment to these principles will be instrumental in delivering services that are vital to the well-being and prosperity of our residents. If this sounds like you, then please get in touch! We believe in cultivating potential over perfection. If this job sounds like you and you resonate with our values, we encourage you to apply or contact joanne.reeves-brown@cumberland.gov.uk (after the 27 th Jan) OR nick.martin@cumberland.gov.uk for an informal chat prior to your application. Application and Interview information Closing date: 9 th February 2025 Interview date: TBC Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed. We welcome applications from everyone At Cumberland Council, we are dedicated to enhancing the diversity of our workforce, striving to mirror the rich tapestry of the communities we proudly serve. We encourage applications from individuals of all backgrounds and are devoted to fostering an inclusive, supportive culture that embraces and appreciates our unique differences. As a proud Disability Confident Employer, we ensure that applicants with disabilities, meeting the essential criteria for this position, are guaranteed an interview as part of our commitment to equal opportunities. We're also an Age Friendly Employer, meaning we commit to providing an inclusive workplace for people in their 50s and 60s and taking the necessary action to help them flourish in a multigenerational workforce. Reasonable Adjustments:
We are committed to creating an inclusive workplace. If you require any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know on; Resourcing@Cumberland.gov.uk . Adjustments are not always guaranteed although we will endeavour to make adjustments that are reasonable to accommodate your needs.
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