Imaging Admin Team LEad

Ref 19015 Division/Department OPD, AHP & Patient Services | Imaging (0253) Location Onsite - Hospital/Hospice Employment type Full-time Salary Competitive DBS required Enhanced Hours 37.5 Closing date 23/02/2025 We are looking for an Imaging Admin Team Lead to join our Imaging Department team. As Front of House staff, the role of the Imaging Admin Team Lead is to support and lead the Admin team and to ensure patients, visitors, and staff receive professional and polite assistance at all times. The post holder will work as part of a multi-disciplinary team and have responsibility for providing a high-quality administrative and clerical support service to the Imaging Department, including booking appointments for all Imaging tests and Interventional Radiology procedures. The role requires advanced communication skills, both verbal and written. Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s. Am I the right person for this Imaging Admin Team Lead role? Well-established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English) NVQ at level 3 or above in Business Administration (or equivalent) desirably Evidence of IT skills and computer data input Previous experience of working in a radiology reception department Leadership experience Evidence of general clerical experience Experience of record keeping Evidence of excellent customer care skills Experience in liaising with people and staff at all levels Demonstrate ability to work on own initiative and also to work as part of a team Professional appearance Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills Demonstrate previous relevant reception experience working in a medical environment What are the Responsibilities of this Imaging Admin Team Lead role? Receive patients, clinicians, staff, and other visitors to the Hospital in a welcoming and professional manner. Answer telephones in accordance with departmental standards. Proactively deal with potential situations of conflict to diffuse and prevent patient complaints. Arrange appointments for in-patient and outpatient examinations, liaising with referring clinicians, patients, and other members of the Imaging team as appropriate. Co-ordinate requests for specialised examinations with the availability of Radiologists and other service providers such as Theatres, Anaesthetists, Admissions, and Labs. Undertake all aspects of patient registration, charging, and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date in accordance with hospital/departmental protocols. Ensure all patient data is entered onto the hospital PAS and RIS systems accurately to ensure accurate patients' medical records. Verify insurance cover or 3rd party clients, and guarantors’ status. Ensure all clinics are maintained and updated during shifts. File away all copies of registration forms in accordance with department policy, attaching any relevant letters of guarantee as well as following GDPR data protection. Be confident in cash handling, adhering to department policies and procedures. Collect payment in accordance with Hospital policies & issue receipts as and when appropriate. Assist Consultants for collection of consultation fees on the day. Why apply for this role? At our organisation, we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits; from 27 days annual leave, generous private healthcare cover, contributory pension schemes – including continuation of the NHS pension. Working with us, all eligible employees receive: Competitive pay with progressive band structuring Private healthcare cover of up to £20,000 per year Ongoing training and development programmes Discounts at local, national, and online shops Interest-free season ticket loans Cycle to work loan scheme Employee "Service Excellence" recognition rewards If you are ready for a new challenge and relish the chance to become part of a successful, forward-thinking organisation then we would love to hear from you.

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