Job Description:
Job Title: Implementation Advisor
Corporate Title: Officer Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us! Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organization, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee. Role Description: Following teammate progression, we are recruiting for an individual to join our established team of 16 Implementation Advisors, based in Chester. The team covers EMEA region onboardings for Commercial Banking clients, who have chosen Bank of America for their treasury & cash management products and services. The Implementation Advisor is responsible for providing a smooth onboarding experience, building trust and effective working relationships with clients whilst meeting the requirements of our Compliance and Operations business partners. Responsibilities: You will implement treasury products and solutions for clients. You will take ownership of the end-to-end resolution of projects. You will conduct research using various bank systems to enable thorough and accurate responses to client inquiries. You will respond to inquiries received from clients and Sales partners. You will resolve conflicts while appropriately escalating concerns that may jeopardize client experience. What we are looking for: You will be a highly organized individual who can manage complex projects. You will possess excellent customer service skills. You will have excellent oral and written communication skills. You will possess the ability to effectively build relationships with clients and internal stakeholders. You will have the ability to work in a fast-paced and high-volume environment. Benefits of working at Bank of America: Private healthcare for you and your family plus an annual health screen. Competitive pension plan, life assurance, and group income protection cover. 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum. The ability to change your core benefits and select a variety of flexible benefits. Use of a flex fund to use towards benefits. Access to an emotional wellbeing helpline, mental health first aiders, and virtual GP services. Ability to donate to charities of your choice directly through payroll. Opportunity to access our Arts & Culture corporate membership programme. Opportunity to give back to your community through volunteering. Bank of America: Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organization understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer, ensuring that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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Corporate Title: Officer Location: Chester Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us! Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organization, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee. Role Description: Following teammate progression, we are recruiting for an individual to join our established team of 16 Implementation Advisors, based in Chester. The team covers EMEA region onboardings for Commercial Banking clients, who have chosen Bank of America for their treasury & cash management products and services. The Implementation Advisor is responsible for providing a smooth onboarding experience, building trust and effective working relationships with clients whilst meeting the requirements of our Compliance and Operations business partners. Responsibilities: You will implement treasury products and solutions for clients. You will take ownership of the end-to-end resolution of projects. You will conduct research using various bank systems to enable thorough and accurate responses to client inquiries. You will respond to inquiries received from clients and Sales partners. You will resolve conflicts while appropriately escalating concerns that may jeopardize client experience. What we are looking for: You will be a highly organized individual who can manage complex projects. You will possess excellent customer service skills. You will have excellent oral and written communication skills. You will possess the ability to effectively build relationships with clients and internal stakeholders. You will have the ability to work in a fast-paced and high-volume environment. Benefits of working at Bank of America: Private healthcare for you and your family plus an annual health screen. Competitive pension plan, life assurance, and group income protection cover. 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum. The ability to change your core benefits and select a variety of flexible benefits. Use of a flex fund to use towards benefits. Access to an emotional wellbeing helpline, mental health first aiders, and virtual GP services. Ability to donate to charities of your choice directly through payroll. Opportunity to access our Arts & Culture corporate membership programme. Opportunity to give back to your community through volunteering. Bank of America: Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organization understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer, ensuring that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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