Implementation Consultant
Salary:
£30k plus £4k car allowance/negotiable Location:
South Manchester, Cheshire + Online and customer site visits may be required Working Arrangement:
Initially office-based for the first few weeks during training, then hybrid working (3 days a week in the office, 2 working from home) Employment Type:
Permanent Full Time, 9am to 5.30pm (1 hour lunch break), 4pm finish on Fridays, 20 days holidays plus bank holidays, increasing by 1 day each year to a max of 3 days after 2 years, plus 3 days Christmas and birthday off, pension, CPD, training, induction/shadowing. Our client is a leading developer and supplier of web-based software, supplying UK government departments, local authorities, learning and skills providers, welfare to work providers, and privately owned training providers and colleges. Do you have experience working in the employability or skills and apprenticeships sectors in an assessor role or mentor with some project management experience? Or do you have a software implementation or project management background looking to share your skills in this exciting sector? We are looking for someone to join the team as an Implementation Consultant to manage the implementation of new customers, following a standard process of requirements gathering, configuration of the system, and training before handing the customer over to the support team when it reaches business as usual. You will also be involved in delivering some internal projects as the team develops new areas of the application. Key Responsibilities: Responsible for system delivery; system set up, including requirements gathering, system configuration, and training. Document requirements for configuration and detail any customer-specific process flows, gathering customer sign-off. Manage each project from start to finish. Configure systems based on requirements. Provide training courses for new and existing customers in groups of around 6 people. Write up specifications for additional requirements such as dashboards, new forms, etc. Maintain relationships and liaise with customers on a regular basis until the project is in BAU. You will need to have excellent communication skills, being able to communicate at all levels, as well as the ability to translate between technical teams and customer representatives. You should have experience in using or training on web-based applications or CRM systems. You should be able to facilitate a shared understanding of process, problems, possible solutions, and determine and adhere to the scope of a project. The ability to analyze a problem, consider multiple options and solutions, and present a solution is essential. You should also be able to provide clear and concise documentation for all stakeholders. Desired Experience: ESFA funded programmes. Employability provision. Communicating at all levels within business organizations. Experience of delivering some levels of training. Experience of working with web-based applications. Exposure to project management. We are looking for candidates to have: The ability to be self-organized and collaborative. Delivery-focused and able to work to deadlines. Be a good team player. Good imagination for system innovations. Customer service-oriented. To apply for the Implementation Consultant role, please email your CV to us. Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training, and employability sectors nationwide. We are committed to providing full free pre-interview advice throughout the interview process.
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£30k plus £4k car allowance/negotiable Location:
South Manchester, Cheshire + Online and customer site visits may be required Working Arrangement:
Initially office-based for the first few weeks during training, then hybrid working (3 days a week in the office, 2 working from home) Employment Type:
Permanent Full Time, 9am to 5.30pm (1 hour lunch break), 4pm finish on Fridays, 20 days holidays plus bank holidays, increasing by 1 day each year to a max of 3 days after 2 years, plus 3 days Christmas and birthday off, pension, CPD, training, induction/shadowing. Our client is a leading developer and supplier of web-based software, supplying UK government departments, local authorities, learning and skills providers, welfare to work providers, and privately owned training providers and colleges. Do you have experience working in the employability or skills and apprenticeships sectors in an assessor role or mentor with some project management experience? Or do you have a software implementation or project management background looking to share your skills in this exciting sector? We are looking for someone to join the team as an Implementation Consultant to manage the implementation of new customers, following a standard process of requirements gathering, configuration of the system, and training before handing the customer over to the support team when it reaches business as usual. You will also be involved in delivering some internal projects as the team develops new areas of the application. Key Responsibilities: Responsible for system delivery; system set up, including requirements gathering, system configuration, and training. Document requirements for configuration and detail any customer-specific process flows, gathering customer sign-off. Manage each project from start to finish. Configure systems based on requirements. Provide training courses for new and existing customers in groups of around 6 people. Write up specifications for additional requirements such as dashboards, new forms, etc. Maintain relationships and liaise with customers on a regular basis until the project is in BAU. You will need to have excellent communication skills, being able to communicate at all levels, as well as the ability to translate between technical teams and customer representatives. You should have experience in using or training on web-based applications or CRM systems. You should be able to facilitate a shared understanding of process, problems, possible solutions, and determine and adhere to the scope of a project. The ability to analyze a problem, consider multiple options and solutions, and present a solution is essential. You should also be able to provide clear and concise documentation for all stakeholders. Desired Experience: ESFA funded programmes. Employability provision. Communicating at all levels within business organizations. Experience of delivering some levels of training. Experience of working with web-based applications. Exposure to project management. We are looking for candidates to have: The ability to be self-organized and collaborative. Delivery-focused and able to work to deadlines. Be a good team player. Good imagination for system innovations. Customer service-oriented. To apply for the Implementation Consultant role, please email your CV to us. Tina Lacey Recruitment is a specialist recruitment agency dedicated to the skills, training, and employability sectors nationwide. We are committed to providing full free pre-interview advice throughout the interview process.
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