Our Client is a reputable air freight warehouse based in Heathrow. They are currently looking to hire an Import Co-Ordinator to join their team.
The Import Customer Service Coordinator ensures that all air import shipments are effectively managed to a high customer service level, meeting internal KPIs. Responsible for coordinating all air import consolidated shipments to ensure delivery of customer service excellence, efficiency, financial quality, and KPIs are achieved.
Main Areas of Accountability:
Adhere to the department plan communicated by the Air Import Manager & Team Leader and execute applicable strategies. Coordinate and manage air import shipments from origin to destination. Communicate effectively with clients, airlines, and overseas agents to ensure smooth operations. Handle customer inquiries and provide timely updates on shipment status. Update the tracking and tracing system timely and accurately. Prepare and process import documentation, including customs clearance for the internal brokerage team. Proactively communicate with the import gateway department regarding day-to-day shipment information, offloads, and delays. Build a network of relationships at the required levels within the organization. Assist in resolving any discrepancies or delays in the import process. While experience within the industry is desirable, it is not essential. Pattern: 4 on 4 off, 2 days, 2 nights, 7am to 7pm. Please note that due to the nature of the job, the candidate will have to go through security screening, which includes a 5-year reference check & clean DBS.
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Adhere to the department plan communicated by the Air Import Manager & Team Leader and execute applicable strategies. Coordinate and manage air import shipments from origin to destination. Communicate effectively with clients, airlines, and overseas agents to ensure smooth operations. Handle customer inquiries and provide timely updates on shipment status. Update the tracking and tracing system timely and accurately. Prepare and process import documentation, including customs clearance for the internal brokerage team. Proactively communicate with the import gateway department regarding day-to-day shipment information, offloads, and delays. Build a network of relationships at the required levels within the organization. Assist in resolving any discrepancies or delays in the import process. While experience within the industry is desirable, it is not essential. Pattern: 4 on 4 off, 2 days, 2 nights, 7am to 7pm. Please note that due to the nature of the job, the candidate will have to go through security screening, which includes a 5-year reference check & clean DBS.
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