Imports / Exports Administrator

Imports / Exports Administrator Lichfield, Full-time, Permanent, up to £27k Import Administrator 8:30-17:00 Up to £27,000 per annum Lichfield (hybrid working) 37.5 hours per week Holiday: 33 days including BHs Key duties: Ensuring the accurate entry of data into the operational system Check all shipment documentation Meet and wherever possible exceed customer expectations Use provided customs system to check pre-lodged entries, ensuring that all charges in accordance with each entry are logged and communicated efficiently and accurately to the relevant department for charging and payment Liaising with our European Partners and Customers to find resolutions to any arising challenges Provide quotations to Partners for out of tariff and special requirement consignments Provide high standards of customer service in a friendly and positive manner Accurate use of the customs system for consignments arriving on Transit documents, paying close attention to detail, and ensuring all processes are followed and completed Daily maintenance of files ensuring all documentation is filed accurately First point of customer escalation for Partners and their customers both internal and external, developing a strong and productive relationship Correct handling of potential claims Work within a fast-paced environment with a can do attitude and a willingness to learn, within a strong and supportive team and have a willingness to contribute to a positive working environment Essential skills: Educated to GCSE level Knowledge / experience in a road or freight environment Good geographical knowledge of the UK High level of accuracy Ability to work under pressure

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