What will you be doing?
You will be answering customer questions, primarily on Twitter on the National Rail Enquiries Twitter account, about real-time train disruptions, ticket queries, fares information, etc.
Sending out information about engineering works and other railway activities.
You will provide concise, consistent, and accurate information to customers during times of disruption on the railway network.
Interpreting railway jargon into customer-friendly information and advice.
Providing support to Train Operating Companies with updating travelling customers.
Add information to the National Rail Enquiries website for large events.
You will work closely with the Train Operating Companies to provide up-to-date station information.
Working to a high standard in order to achieve quality and timing targets.
Seeking out relevant information provided by Train Operating Companies and Network Rail and retweeting to National Rail Enquiries customers.
You are required to work on a 4-week rolling roster, which includes working weekends.
What are we looking for?
You will be able to demonstrate excellent written communication skills.
You will work cooperatively within a team structure in ensuring all messages are delivered to the public in a timely manner.
Remain customer-focused at all times, ensuring the information provided is informative, easy to understand, and up to date.
Able to adapt well to changes in process.
Comfortable and confident to deal with live information and translating this in an appropriate way to ensure the best quality information is delivered to the public.
You will be able to show excellent attention to detail, ensuring quality is consistent.
What matters to you?
Here at DB Cargo, we offer a range of benefits as part of your employment. These will include:
35 hours per week.
25 days annual leave plus bank holidays.
Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution.
Free on-site parking.
EV charging at selected sites.
Health Cash Plan Available.
Cycle to work Scheme.
Manager-led recognition programme for employees who live our values.
Access to DB Learning world.
Annual pay reviews.
We are dedicated to your continuous professional development. Depending on your role, we have specialist training programs, apprenticeships, development plans, courses, and qualifications we can support you through.
Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content.
We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme.
#J-18808-Ljbffr
You will be answering customer questions, primarily on Twitter on the National Rail Enquiries Twitter account, about real-time train disruptions, ticket queries, fares information, etc.
Sending out information about engineering works and other railway activities.
You will provide concise, consistent, and accurate information to customers during times of disruption on the railway network.
Interpreting railway jargon into customer-friendly information and advice.
Providing support to Train Operating Companies with updating travelling customers.
Add information to the National Rail Enquiries website for large events.
You will work closely with the Train Operating Companies to provide up-to-date station information.
Working to a high standard in order to achieve quality and timing targets.
Seeking out relevant information provided by Train Operating Companies and Network Rail and retweeting to National Rail Enquiries customers.
You are required to work on a 4-week rolling roster, which includes working weekends.
What are we looking for?
You will be able to demonstrate excellent written communication skills.
You will work cooperatively within a team structure in ensuring all messages are delivered to the public in a timely manner.
Remain customer-focused at all times, ensuring the information provided is informative, easy to understand, and up to date.
Able to adapt well to changes in process.
Comfortable and confident to deal with live information and translating this in an appropriate way to ensure the best quality information is delivered to the public.
You will be able to show excellent attention to detail, ensuring quality is consistent.
What matters to you?
Here at DB Cargo, we offer a range of benefits as part of your employment. These will include:
35 hours per week.
25 days annual leave plus bank holidays.
Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution.
Free on-site parking.
EV charging at selected sites.
Health Cash Plan Available.
Cycle to work Scheme.
Manager-led recognition programme for employees who live our values.
Access to DB Learning world.
Annual pay reviews.
We are dedicated to your continuous professional development. Depending on your role, we have specialist training programs, apprenticeships, development plans, courses, and qualifications we can support you through.
Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content.
We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme.
#J-18808-Ljbffr
