Client Service Executive
This role is different; you’ll make an impact on people’s lives. You'll spend your day managing all inbound phone calls helping potential clients who are going through a particularly difficult time in their lives.
If you’re currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on.
What’s the purpose of this role? Our New Business Enquiries team is the front and centre of delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the client’s needs in mind. Who ‘is’ Stowe Family Law? We're the largest and fastest-growing team of family law experts in the country, boasting over 200 lawyers across 90 offices specialising in divorce, finances, and children law. Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone. Learn more about us and what it’s like to work here: About Stowe Family Law Our Culture Requirements What will I likely be doing? New Business Enquiries; Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client’s need Reassuring the client and dealing with their requests professionally with empathy Accurately taking down their information and entering it into a case management system Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company Liaising with our Lawyers across the country to establish best practice ways of working, including: Understanding Lawyer availability to speak to our clients Preferred ways of working across different regions Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case What skills might be suitable for this position? Sales background Exceptional client care with the ability to deal sensitively with emotional or upset clients Hours & Salary £30,000 (FTE) per annum Full-time (35 Hours) Rotating schedule: Week 1
- Monday, Tuesday 9am-5pm; Wednesday 11am-7pm; Thursday 9am-5pm; Friday 11am-7pm. Week 2
- Monday, Tuesday 9am-5pm; Wednesday & Friday 11am-7pm; Saturday 9am-5pm (then back to Week 1 and so on) 80% working from home, and 20% working from the office - you control how this looks Benefits A wellbeing culture including Mental Wellbeing days, and access to counselling sessions Volunteering leave Diversity public holidays 26 days holiday Enhanced adoption, maternity and paternity pay Paid leave for fertility treatment Emergency dependants leave Bereavement leave Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts Training grants Life Assurance Contributory pension Flexible working
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This role is different; you’ll make an impact on people’s lives. You'll spend your day managing all inbound phone calls helping potential clients who are going through a particularly difficult time in their lives.
If you’re currently working in a telephony sales-based role and fancy a brand-new challenge in a growing business, read on.
What’s the purpose of this role? Our New Business Enquiries team is the front and centre of delivering our Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the client’s needs in mind. Who ‘is’ Stowe Family Law? We're the largest and fastest-growing team of family law experts in the country, boasting over 200 lawyers across 90 offices specialising in divorce, finances, and children law. Our exceptional growth of over 150% in recent years means there are constant development and progression opportunities. Now is the perfect time to join us as we strive to serve more clients, create the best workplace for our team, and grow our business for the benefit of everyone. Learn more about us and what it’s like to work here: About Stowe Family Law Our Culture Requirements What will I likely be doing? New Business Enquiries; Supporting the Client Service Team by dealing with New Business Enquiries and really understanding each client’s need Reassuring the client and dealing with their requests professionally with empathy Accurately taking down their information and entering it into a case management system Converting these clients to either a fixed fee meeting or an immediately progressing client for our lawyers across the company Liaising with our Lawyers across the country to establish best practice ways of working, including: Understanding Lawyer availability to speak to our clients Preferred ways of working across different regions Knowledge of specific skill sets within regions and teams to ensure the client speaks with the most suitable Lawyer for their case What skills might be suitable for this position? Sales background Exceptional client care with the ability to deal sensitively with emotional or upset clients Hours & Salary £30,000 (FTE) per annum Full-time (35 Hours) Rotating schedule: Week 1
- Monday, Tuesday 9am-5pm; Wednesday 11am-7pm; Thursday 9am-5pm; Friday 11am-7pm. Week 2
- Monday, Tuesday 9am-5pm; Wednesday & Friday 11am-7pm; Saturday 9am-5pm (then back to Week 1 and so on) 80% working from home, and 20% working from the office - you control how this looks Benefits A wellbeing culture including Mental Wellbeing days, and access to counselling sessions Volunteering leave Diversity public holidays 26 days holiday Enhanced adoption, maternity and paternity pay Paid leave for fertility treatment Emergency dependants leave Bereavement leave Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts Training grants Life Assurance Contributory pension Flexible working
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