The Company you will be working for:
Our client is a reputable software company based in Newcastle, supporting an international blue-chip customer base. They are currently looking for an Inbound Technical Support Advisor
with troubleshooting experience
to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below. Rewards and Benefits on offer: Great Working Environment – a very friendly culture and team atmosphere Immediate start Permanent position Working with an incredibly successful organisation Working Monday to Friday Hybrid working available! The Role you will be doing: To take ownership & accountability for offering solutions that benefit our customers To provide our customers with the correct solution that solves their query and aims to always exceed their expectations. To ensure excellent customer service standards are delivered at all times. Demonstrating empathy by consistently seeing the customers' point of view Supporting & embracing change with a positive ‘can do’ approach To take on board all relevant training and demonstrate a comprehensive understanding of products and services To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities To proactively contribute to the success of the team by sharing knowledge and ideas. To take ownership and always look for areas of improvement and self-development To demonstrate and deliver exceptional problem-solving and troubleshooting skills To proactively seek feedback from coaches and managers to look at ways of improving the customer experience To adapt your communication style to suit the customer. About you: Exceptional communication and organisation skills – and the ability to follow through and manage a larger workload Troubleshooting and Technical Support Experience is essential A proven ability to adapt to a fast-paced and continually changing environment Desire to work with a team and learn from other team members. Knowledgeable of customer business needs Motivated by teamwork and resolving tasks and issues High ethics and standards Good problem-solving skills Thinks through consequences of actions and can present clear rationale for decision making Able to negotiate effectively and handle difficult and confrontational situations
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with troubleshooting experience
to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below. Rewards and Benefits on offer: Great Working Environment – a very friendly culture and team atmosphere Immediate start Permanent position Working with an incredibly successful organisation Working Monday to Friday Hybrid working available! The Role you will be doing: To take ownership & accountability for offering solutions that benefit our customers To provide our customers with the correct solution that solves their query and aims to always exceed their expectations. To ensure excellent customer service standards are delivered at all times. Demonstrating empathy by consistently seeing the customers' point of view Supporting & embracing change with a positive ‘can do’ approach To take on board all relevant training and demonstrate a comprehensive understanding of products and services To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities To proactively contribute to the success of the team by sharing knowledge and ideas. To take ownership and always look for areas of improvement and self-development To demonstrate and deliver exceptional problem-solving and troubleshooting skills To proactively seek feedback from coaches and managers to look at ways of improving the customer experience To adapt your communication style to suit the customer. About you: Exceptional communication and organisation skills – and the ability to follow through and manage a larger workload Troubleshooting and Technical Support Experience is essential A proven ability to adapt to a fast-paced and continually changing environment Desire to work with a team and learn from other team members. Knowledgeable of customer business needs Motivated by teamwork and resolving tasks and issues High ethics and standards Good problem-solving skills Thinks through consequences of actions and can present clear rationale for decision making Able to negotiate effectively and handle difficult and confrontational situations
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