Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
An exciting opportunity has arisen for an Incident Analyst to join the Corporate Incidents Team at Diligenta. In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the issue, either independently or with relevant parties. If you are a naturally analytical individual, with a good knowledge of Life and Pensions then please apply today! What you'll be doing
Coordinating communication among internal stakeholders, policyholders, advisors, and external clients, and organize meetings as needed. Overseeing the entire incident process, including investigation, analysis, planning, fixing root causes, and remediation for customers. Handling regulatory reports and identifying any breaches promptly. Maintaining accurate system records and updating them as necessary. Analysing data effectively and assessing the impact on populations to determine required actions. Identifying recurring themes during root cause analysis and recommending solutions to internal stakeholders. Assisting with CI-related changes, from initial request through testing and feedback on Business Requirement Documents. Maintaining up-to-date knowledge of products, procedures, and systems to effectively manage Corporate Incidents. What we're looking for
Strong knowledge of Life and/or Pensions products with expert knowledge in at least one area. Good working knowledge of BaNCS. Ability to learn and effectively navigate multiple computer systems and interrogate system specifications. Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project. Strong analytical skills, ability to make sound logical decisions, understands the impact of key decisions. Planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution. Strong customer focus with excellent written and verbal communication skills. Ability to work effectively under pressure. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
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An exciting opportunity has arisen for an Incident Analyst to join the Corporate Incidents Team at Diligenta. In this position, you will play a crucial role in reviewing and resolving corporate incidents for our client. You will be responsible for investigating and analysing the root cause and planning the actions required to rectify the issue, either independently or with relevant parties. If you are a naturally analytical individual, with a good knowledge of Life and Pensions then please apply today! What you'll be doing
Coordinating communication among internal stakeholders, policyholders, advisors, and external clients, and organize meetings as needed. Overseeing the entire incident process, including investigation, analysis, planning, fixing root causes, and remediation for customers. Handling regulatory reports and identifying any breaches promptly. Maintaining accurate system records and updating them as necessary. Analysing data effectively and assessing the impact on populations to determine required actions. Identifying recurring themes during root cause analysis and recommending solutions to internal stakeholders. Assisting with CI-related changes, from initial request through testing and feedback on Business Requirement Documents. Maintaining up-to-date knowledge of products, procedures, and systems to effectively manage Corporate Incidents. What we're looking for
Strong knowledge of Life and/or Pensions products with expert knowledge in at least one area. Good working knowledge of BaNCS. Ability to learn and effectively navigate multiple computer systems and interrogate system specifications. Excellent working knowledge of computer packages such as Microsoft Word, Excel, Project. Strong analytical skills, ability to make sound logical decisions, understands the impact of key decisions. Planning and organisation skills, ability to manage own workload effectively and plan and organise activities required for CI resolution. Strong customer focus with excellent written and verbal communication skills. Ability to work effectively under pressure. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
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