The IS Support Analyst will be responsible for managing, analyzing, and resolving issues, and assisting users with their IT needs related to business applications. Track and triage incoming incidents using ServiceNow. Participate in daily stand-up meetings with relevant development teams to prioritize and progress incident resolution. Perform incident analysis using ServiceNow and Jira to understand common themes and pass relevant issues to the right team. Create and maintain documentation of processes, procedures, and troubleshooting guides.
You will have proven experience with
strong analytical and problem-solving
skills, with the ability to follow logical diagnostic processes. Technical knowledge and experience using ServiceNow and Jira are required. Good communication and interpersonal skills are essential, with the ability to effectively communicate technical information to non-technical users. Ability to work collaboratively in a team environment, sharing knowledge. Self-starter with the ability to work autonomously and responsibly. Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
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strong analytical and problem-solving
skills, with the ability to follow logical diagnostic processes. Technical knowledge and experience using ServiceNow and Jira are required. Good communication and interpersonal skills are essential, with the ability to effectively communicate technical information to non-technical users. Ability to work collaboratively in a team environment, sharing knowledge. Self-starter with the ability to work autonomously and responsibly. Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
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