We are excited to announce a major contract win with
Southern Water
and are now recruiting for
Incident Verification Controllers
to join our
Customer Solutions Center (CSC)
in
Durrington . As an Incident Verification Controller, you will play a crucial role in ensuring that high-priority incidents are effectively managed to minimise impact and restore services promptly. This team handles critical emergency situations, including potential sewage pollutions and property floodings. These incidents demand swift action, with engineers required to attend as priority to assess, collect evidence, and resolve the problem on-site. You’ll be at the heart of this process, using your exceptional
decision-making and prioritisation skills
to ensure incidents are handled efficiently. Key Responsibilities:
Assess and manage incoming incidents, prioritising urgent cases. Coordinate engineer responses to meet critical KPIs. Monitor progress and ensure swift resolution of emergencies. Problem-solve and make quick, informed decisions to mitigate impact. Provide prompt updates on incidents to key stakeholders. Ensure accurate evidence capture and event timeline is completed. This role is about
problem-solving
and
operational management . It would suit individuals with experience in similar roles or those with an engineering background, such as: Former engineers looking to transition into an office-based role. Professionals with experience in emergency operations within utility companies or logistics. Why Join Us?
Be part of a vital team making a real difference in emergency situations. Work in a dynamic, fast-paced environment where every day is different. Contribute to the success of a major contract with Southern Water. Ready to take on a critical role in service restoration and emergency response?
Apply today
and become a key part of our success! At Lanes Group, nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million (EBITDA £45 million), with over 4,000 brilliant people and a countrywide network of operational locations. At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. Lanes Group are a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.
#J-18808-Ljbffr
Southern Water
and are now recruiting for
Incident Verification Controllers
to join our
Customer Solutions Center (CSC)
in
Durrington . As an Incident Verification Controller, you will play a crucial role in ensuring that high-priority incidents are effectively managed to minimise impact and restore services promptly. This team handles critical emergency situations, including potential sewage pollutions and property floodings. These incidents demand swift action, with engineers required to attend as priority to assess, collect evidence, and resolve the problem on-site. You’ll be at the heart of this process, using your exceptional
decision-making and prioritisation skills
to ensure incidents are handled efficiently. Key Responsibilities:
Assess and manage incoming incidents, prioritising urgent cases. Coordinate engineer responses to meet critical KPIs. Monitor progress and ensure swift resolution of emergencies. Problem-solve and make quick, informed decisions to mitigate impact. Provide prompt updates on incidents to key stakeholders. Ensure accurate evidence capture and event timeline is completed. This role is about
problem-solving
and
operational management . It would suit individuals with experience in similar roles or those with an engineering background, such as: Former engineers looking to transition into an office-based role. Professionals with experience in emergency operations within utility companies or logistics. Why Join Us?
Be part of a vital team making a real difference in emergency situations. Work in a dynamic, fast-paced environment where every day is different. Contribute to the success of a major contract with Southern Water. Ready to take on a critical role in service restoration and emergency response?
Apply today
and become a key part of our success! At Lanes Group, nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million (EBITDA £45 million), with over 4,000 brilliant people and a countrywide network of operational locations. At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. Lanes Group are a signatory of the ‘Charter for Employer Positive About Mental Health’ run by Mindful Employer.
#J-18808-Ljbffr
