Income Housing Officer

·
Full time
Location: London
·
Job offered by: MMP Consultancy
·
Category:
MMP Consultancy are looking to recruit an

Income Officer

to join a Housing Association on a temporary basis.

Responsibilities include: Taking prompt and appropriate action where accounts (current and former) have an arrears balance. Dealing with account queries from residents regarding payment and account balance from incoming telephone queries, correspondence, and office interviews with internal and external customers regarding payment collection. Managing the legal process from start to finish, working with solicitors where required. Ensuring all residents receive rent statements on a quarterly basis and rent comparison information on an annual basis. Ensuring all residents receive accurate rent review notifications in line with our Rent Policy and legislative requirements. Instructing housing officers to undertake home visits and offer advice, assistance, and support to residents who are in arrears with a view to negotiating mutually acceptable repayment agreements. Being part of a wider housing team and duty system handling general housing queries. Keeping former tenant arrears levels within agreed targets through the proper and effective management of rent/service charge and sub-accounts. Making decisions to ensure that cases are escalated through the stages at the appropriate time, including instructing Trace and Debt Recovery Agencies and actioning cases requiring court action. Negotiating with former tenants by reaching an agreement to clear arrears, always trying to ensure that the maximum affordable amount is agreed. Being responsible for the promotion of the most appropriate payment method for the former tenant and updating the system accordingly. Ensuring that all agreements and actions are recorded on the appropriate screen.

#J-18808-Ljbffr

Recent Jobs

London (On site) · Full time

Are you a smart, driven professional who takes pride in making a difference in local communities? Turner & Townsend’s Real Estate division is experiencing significant growth and we’re looking for an experienced industry professional with health project experience to join our high-performing and collaborative Project Management team. Why Join Us? Impactful Work: Contribute to social [...]Read More... from Assistant Project Manager – Healthcare See details

Chasetown (On site) · Full time

My client, Autosmart International are a manufacturing success story! Site Operations Manager – leading fast-paced manufacturing and warehousing About Our Client Autosmart International is a manufacturing success story, leading the field in vehicle cleaning products. We are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last [...]Read More... from Site Operations Manager See details

London (On site) · Full time

CSS are looking for an experienced duty officer to join our client’s team who are a local council responsible for all areas within the Tendering district. Working hours: All shifts are 8 hours long with various start times available: Monday to Friday – start times between 6AM – 3PM Saturday & Sunday – 6AM – [...]Read More... from Duty Officer See details