Income Officer - 12-Month Fixed-Term Contract
Location: Hertfordshire, Oxfordshire, and Buckinghamshire
Salary: Up to £38,000 per annum + 0.45p per mile mileage reimbursement
Hours: Full-time, 37.5 hours per week
Hybrid Working: Flexible working model, with 2-3 days per week working from home
We are delighted to partner with one of the UK's leading providers of newly built affordable housing to recruit an Income Officer on a 12-month fixed-term basis.
This is a fantastic opportunity to join a dynamic team dedicated to supporting tenants and managing rent accounts effectively, ensuring the organisation continues to deliver exceptional service to its communities.
Key Responsibilities:
Proactively manage income collection for various tenure types within a designated patch while providing outstanding customer care. Communicate with customers via phone and email regarding rent accounts and arrears. Negotiate payment arrangements and manage rent arrears cases effectively. Collaborate with the Financial Wellbeing Team to support tenants in sustaining their tenancies. Provide expert advice on welfare benefits, Universal Credit, Housing Benefit, and liaise with agencies like CAB. Prepare and present casework for court hearings, representing the organisation as required. Work closely with managing agents and local authorities to ensure a consistent and efficient service. Maintain up-to-date knowledge of legislative and regulatory requirements related to income collection and arrears recovery.
Requirements:
Proven experience as an Income Officer or in debt recovery roles. Strong understanding of arrears recovery, welfare benefits, and court procedures. Excellent communication and negotiation skills. A full valid UK driving licence and access to a vehicle suitable for business use.
Why Join?
Competitive salary and benefits package. Flexible hybrid working approach. Mileage allowance at 0.45p per mile. The chance to make a real difference within a leading housing organisation.
If you're a skilled and compassionate professional looking for your next challenge, we'd love to hear from you.
#J-18808-Ljbffr
We are delighted to partner with one of the UK's leading providers of newly built affordable housing to recruit an Income Officer on a 12-month fixed-term basis.
This is a fantastic opportunity to join a dynamic team dedicated to supporting tenants and managing rent accounts effectively, ensuring the organisation continues to deliver exceptional service to its communities.
Key Responsibilities:
Proactively manage income collection for various tenure types within a designated patch while providing outstanding customer care. Communicate with customers via phone and email regarding rent accounts and arrears. Negotiate payment arrangements and manage rent arrears cases effectively. Collaborate with the Financial Wellbeing Team to support tenants in sustaining their tenancies. Provide expert advice on welfare benefits, Universal Credit, Housing Benefit, and liaise with agencies like CAB. Prepare and present casework for court hearings, representing the organisation as required. Work closely with managing agents and local authorities to ensure a consistent and efficient service. Maintain up-to-date knowledge of legislative and regulatory requirements related to income collection and arrears recovery.
Requirements:
Proven experience as an Income Officer or in debt recovery roles. Strong understanding of arrears recovery, welfare benefits, and court procedures. Excellent communication and negotiation skills. A full valid UK driving licence and access to a vehicle suitable for business use.
Why Join?
Competitive salary and benefits package. Flexible hybrid working approach. Mileage allowance at 0.45p per mile. The chance to make a real difference within a leading housing organisation.
If you're a skilled and compassionate professional looking for your next challenge, we'd love to hear from you.
#J-18808-Ljbffr
