Income Officer / Rent Arrears Debt Recovery Advisor
with experience in a similar debt recovery / income collection / financial inclusion role, and an understanding of social housing is required for a well-established housing association. This role is known internally as an
Income Officer SALARY:
£32,130 per annum + Excellent Benefits (see below) LOCATION:
Evesham, Worcestershire (WR11) - with travel to other offices, services, schemes, projects, housing or development locations as dictated by the role JOB TYPE:
Full-Time, 1 Year Fixed Term Contract (Maternity Cover) Please note:
A full UK driving licence and use of own vehicle is essential to this role JOB OVERVIEW We have a fantastic new job opportunity for an Income Officer / Rent Arrears Debt Recovery Advisor with experience in a similar debt recovery / income collection / financial inclusion role, and an understanding of social housing. Working as the Income Officer / Rent Arrears Debt Recovery Advisor you will work closely with the Neighbourhood Officers, taking responsibility for the appropriate and effective recovery of rent arrears, service charges and sundry debts within a defined area. As the Income Officer / Rent Arrears Debt Recovery Advisor you will coordinate and manage legal action to recover arrears and other debts as well as provide a liaison service between the organisation and the housing benefit team across a range of Local Authorities and with the Department for Work and Pensions. You will also provide financial inclusion advice and information to support and provide debt awareness advice to customers. ABOUT THE ORGANISATION The organisation is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. They are proud of their people and what they achieve, making a positive impact on lives every day. The organisation needs high performing people at all levels who can champion their culture, live their values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. They strive to maintain a skilled, knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment. Equality, diversity, and inclusion The organisation is committed to creating an inclusive culture that celebrates the diversity throughout their teams and in the communities they serve. CANDIDATE REQUIREMENTS The ideal candidate for this Income Officer / Rent Arrears Debt Recovery Advisor role will be able to leverage a background in assisting customers with financial challenges, drawing on transferrable customer service skills to effectively engage and guide a wide range of customers, including those in vulnerable situations. You will need strong organisation skills to help you meet deadlines, prioritise tasks, and handle multiple cases efficiently. To support your documentation and reporting responsibilities you will need a familiarity with Microsoft Office tools, such as Word, Excel and Outlook. You will need excellent communication and empathetic listening skills to address customer concerns, provide clear information and negotiate positive outcomes. A proactive approach to learning will help you keep up-to-date on relevant legislation and referral pathways to ensure customers receive the specialised support they need. BENEFITS Flexible working Holiday buying and selling scheme A day’s paid leave for your birthday or annual celebration 2 days paid leave to help with a house move once you have completed your probationary period Life assurance Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps Online discount with a number of retail, supermarkets, cinema, insurance, and holiday companies Funded training and sponsored qualifications 2 days paid volunteering leave per year APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C
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with experience in a similar debt recovery / income collection / financial inclusion role, and an understanding of social housing is required for a well-established housing association. This role is known internally as an
Income Officer SALARY:
£32,130 per annum + Excellent Benefits (see below) LOCATION:
Evesham, Worcestershire (WR11) - with travel to other offices, services, schemes, projects, housing or development locations as dictated by the role JOB TYPE:
Full-Time, 1 Year Fixed Term Contract (Maternity Cover) Please note:
A full UK driving licence and use of own vehicle is essential to this role JOB OVERVIEW We have a fantastic new job opportunity for an Income Officer / Rent Arrears Debt Recovery Advisor with experience in a similar debt recovery / income collection / financial inclusion role, and an understanding of social housing. Working as the Income Officer / Rent Arrears Debt Recovery Advisor you will work closely with the Neighbourhood Officers, taking responsibility for the appropriate and effective recovery of rent arrears, service charges and sundry debts within a defined area. As the Income Officer / Rent Arrears Debt Recovery Advisor you will coordinate and manage legal action to recover arrears and other debts as well as provide a liaison service between the organisation and the housing benefit team across a range of Local Authorities and with the Department for Work and Pensions. You will also provide financial inclusion advice and information to support and provide debt awareness advice to customers. ABOUT THE ORGANISATION The organisation is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. They are proud of their people and what they achieve, making a positive impact on lives every day. The organisation needs high performing people at all levels who can champion their culture, live their values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. They strive to maintain a skilled, knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment. Equality, diversity, and inclusion The organisation is committed to creating an inclusive culture that celebrates the diversity throughout their teams and in the communities they serve. CANDIDATE REQUIREMENTS The ideal candidate for this Income Officer / Rent Arrears Debt Recovery Advisor role will be able to leverage a background in assisting customers with financial challenges, drawing on transferrable customer service skills to effectively engage and guide a wide range of customers, including those in vulnerable situations. You will need strong organisation skills to help you meet deadlines, prioritise tasks, and handle multiple cases efficiently. To support your documentation and reporting responsibilities you will need a familiarity with Microsoft Office tools, such as Word, Excel and Outlook. You will need excellent communication and empathetic listening skills to address customer concerns, provide clear information and negotiate positive outcomes. A proactive approach to learning will help you keep up-to-date on relevant legislation and referral pathways to ensure customers receive the specialised support they need. BENEFITS Flexible working Holiday buying and selling scheme A day’s paid leave for your birthday or annual celebration 2 days paid leave to help with a house move once you have completed your probationary period Life assurance Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps Online discount with a number of retail, supermarkets, cinema, insurance, and holiday companies Funded training and sponsored qualifications 2 days paid volunteering leave per year APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C
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