Do you have a passion for customer service? Do you want to make a real difference in people's lives and help our customers thrive? If you have experience working in benefits, housing income, or another related area and want to join an organisation recognised as a
Great Place to Work , we want to hear from you! Our friendly and high-performing Income Management team is responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You'll manage a patch of around 1000 homes, taking the time to develop relationships with customers. You will provide advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. A strong customer focus and a willingness to go the extra mile to reflect our organisational values are essential. Experience in housing or benefits advice would be helpful. You should be able to think independently around problems or work collaboratively with other departments, coming up with solutions while delivering the best customer experience possible. It is a vital role and is essential in helping us provide safe, secure, and warm homes to over 100,000 people. More than that, it's about building trust, developing relationships, and enabling people to achieve more and build a brighter future for themselves. This is a full-time, 9-month fixed-term contract role covering the Worcestershire (WR1 1RE) and Herefordshire regions including Evesham, Pershore, Ross on Wye, and Leominster.
An Enhanced DBS check, as well as a full driving licence and access to a vehicle, is required. In this role, we want you to bring: Experience in a front-line customer-facing role within a general needs housing environment or a similar background relevant to income collection An understanding of housing benefit, universal credit, and welfare reform legislation would be an advantage Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way A positive attitude and a consistent, engaged team player, proactive and able to prioritise your workload A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements Good IT skills, attention to detail, and an excellent work ethic A full driving licence and access to a vehicle The closing date is
Thursday 9th January 2025
with interviews taking place at our Tewkesbury office. Please note: The advert may close before the deadline if we receive sufficient interest, and we recommend you complete your application as soon as possible.
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Great Place to Work , we want to hear from you! Our friendly and high-performing Income Management team is responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You'll manage a patch of around 1000 homes, taking the time to develop relationships with customers. You will provide advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. A strong customer focus and a willingness to go the extra mile to reflect our organisational values are essential. Experience in housing or benefits advice would be helpful. You should be able to think independently around problems or work collaboratively with other departments, coming up with solutions while delivering the best customer experience possible. It is a vital role and is essential in helping us provide safe, secure, and warm homes to over 100,000 people. More than that, it's about building trust, developing relationships, and enabling people to achieve more and build a brighter future for themselves. This is a full-time, 9-month fixed-term contract role covering the Worcestershire (WR1 1RE) and Herefordshire regions including Evesham, Pershore, Ross on Wye, and Leominster.
An Enhanced DBS check, as well as a full driving licence and access to a vehicle, is required. In this role, we want you to bring: Experience in a front-line customer-facing role within a general needs housing environment or a similar background relevant to income collection An understanding of housing benefit, universal credit, and welfare reform legislation would be an advantage Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way A positive attitude and a consistent, engaged team player, proactive and able to prioritise your workload A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements Good IT skills, attention to detail, and an excellent work ethic A full driving licence and access to a vehicle The closing date is
Thursday 9th January 2025
with interviews taking place at our Tewkesbury office. Please note: The advert may close before the deadline if we receive sufficient interest, and we recommend you complete your application as soon as possible.
#J-18808-Ljbffr
