Informatics Business Analyst

Detailed Job Description and Main Responsibilities The postholder will be required to: Engage with clinicians, secretaries, managers, and other internal and external stakeholders. Deliver a single and consistent project approach throughout the life cycle of the project and ensure all stakeholders are aware of project objectives and benefits. Work alongside and seek information or advice from a range of experts in clinical areas, Informatics and external companies. Build and maintain effective working relationships with all stakeholders. Persuade and encourage stakeholders to buy-in to change. Provide change management guidance and support to operational colleagues. Follow best practice project methodology to ensure delivery within the constraints of budget resources and project lead times. Plan and hold workshops or other interactive events involving staff groups to engage and communicate with the relevant staff. Create relevant system process documentation e.g. process mapping software and lead process mapping exercises to identify current and future processes. Identify gaps in the current processes and analyse findings to understand where improvements could be made to improve the workflow. Engage and collaborate with colleagues to redesign processes to ensure these are as streamlined and effective as possible. Escalate emerging concerns, risks and issues to ensure these are managed in line with the project governance and concerns can be addressed quickly. Create and update implementation plans routinely, including adequate testing of processes and user-support arrangements. Ensure regular contact and feedback with operational leads and system owners. Implement change using best-practice change management methodologies, and adjust strategies and plans as required. Measure benefits against the plan and report findings to programme management - recommending corrective action where appropriate. Provide rigour and oversight to proposed changes to ensure that any changes are designed appropriately. Demonstrate how to use digital systems and provide support when staff need it. Write Standard Operating Procedures for digital systems. Maintain a high professional standard. Any other task/activities considered relevant to the role. The jobholder will be working within the Clinical Information Systems Change Team. The post holder will work closely with programme/project managers, project colleagues and other Informatics colleagues. The jobholder will need to liaise and work with a range of clinical, operational and management colleagues across the organisation and work closely with end-users within the Trust. The jobholder will also have regular contact with external companies who are working with us to implement or upgrade digital systems. Person Specification Experience Essential criteria: Previous experience of working in a large organisation with senior managers and professionals. Previous experience on working on the design, development and implementation of new business processes. Experience working in a team orientated, collaborative environment. Experience of working with registered professionals at all levels. Previous experience in communicating business change concepts and issues to all levels of staff, both orally and in written form. Desirable criteria: Experience of digital systems implementation. Skills Essential criteria: Proficient user of Windows-based software, including Word, Excel, PowerPoint. Able to use a problem-solving approach to respond appropriately to a wide range of operational colleagues. Logical and efficient, with good attention to detail. Self-motivated and capable of demonstrating initiative. Good organisational and motivational skills. Able to work autonomously to agreed objectives. Ability to effectively prioritise and execute tasks while under pressure, without reference to line manager. Quick to learn and understand new material. Enthusiasm for new technology while maintaining a people-centred approach. Good communication skills. Able to communicate with staff at all levels of an organisation. Confident in presenting information to groups of people. Desirable criteria: Skilled in process diagramming and mapping techniques. Knowledge Essential criteria: Knowledge of business change methodologies, process analysis and design techniques. Specialist knowledge of hospital clinical, administrative and operational processes and procedures, in both clinical and non-clinical environments. Understanding of Information Governance and Confidentiality. Desirable criteria: Understanding of NHS IM&T policies and strategy. Knowledge of Electronic Patient Records. Knowledge of current business processes within Bradford Teaching Hospitals. Qualifications Essential criteria: Degree or equivalent qualification or equivalent experience. Evidence of current CPD. Desirable criteria: Leadership or management development qualification. Additional specialist knowledge or equivalent experience. LEAN or Service Improvement Qualification. Skills Essential criteria: Understanding of what the NHS Constitution means to you, and your responsibilities to the public, patients and colleagues. Understanding of equality and diversity issues and how this affects patients, visitors and staff. This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

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