Information Advisor (Mobile) – ANG05397

Job Description Based at Library Support Serv, 50-56 West High St, Forfar. Help us change lives in Angus by inspiring Healthy, Active and Creative lifestyle choices. ANGUSalive offers residents and visitors to Angus a wealth of services through engagement with our sports centres, country parks, theatres and venues, museums, galleries, archives and libraries. With seven libraries, two mobile libraries and online access, ANGUSalive can deliver information to customers wherever they are. As an Information Advisor (Mobile), you will be the friendly and enthusiastic public face of ANGUSalive. With a passion for excellent customer service, you will: Provide a high standard of customer care, maintaining a professional, well-presented and welcoming environment. Drive and be responsible for the allocated vehicle, ensuring first use checks are completed and routine maintenance is carried out. Return, issue, shelve and reserve library items, deal with customer registration, and answer information enquiries using the automated library system and other information sources. Log details of all customer enquiries, comments, and complaints onto the automated customer service management system. Encourage participation in a range of creative activities to promote community engagement, literacy, and the enjoyment of reading. Set up spaces within mobile libraries and outreach sites for delivery of these activities. To excel in this role, you will demonstrate our key behaviours in customer service excellence and continuous improvement. A friendly outgoing personality and the ability to use your initiative are essential. ANGUSalive offers a rewards package with generous holiday allowance and employer pension contributions. If you can commit to working with us for the people of Angus and are interested in joining the team to become an ambassador for ANGUSalive, we'd love to hear from you. This role is based on a two-week working pattern, Monday – Thursday. Please note interviews will be held Monday, 13 January 2025. Requirements Please refer to job outline and person specification for further details and requirements for this job. We offer a guaranteed job interview to the following people who meet the essential criteria on application for a job: Those with disabilities, recognised caring responsibilities, and care experienced young people. This also applies to our own employees with caring responsibilities, young people on apprenticeships and placements who meet the essential criteria for the job. Proud member of the Disability Confident employer scheme

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