Information Governance Manager (Records Management)
The Privacy, Transparency & Trust (PTT) Sub-directorate is a sub-directorate of the Delivery Directorate. The mission of the PTT Sub-directorate is to enable NHS England to drive innovation and improve lives through greater use of data and technology and to be a well-run organisation. The PTT Sub-directorate will enable and promote public trust in NHS England's custodianship of staff, workforce and patient data. This aligns with the new legal duty of NHS England to have regard to the need to respect and promote privacy of patients and the core principles that underpin NHS England as a safe haven of patient data. As an Information Governance Manager (Records Management), the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the organisation through the provision of expert records management advice and services. The role supports the business in driving transformation as well as value for money in planning, commissioning, and service. The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery. Main duties of the job
The post is responsible for providing professional Records Management advice, guidance and support to staff across NHS England, ensuring that records are managed to the highest standards in each department/directorate, supporting the needs of the business, and ensuring best practice is robustly adhered to. The post holder will define current processes, facilitate discussions, and advise colleagues as to how best practice might be adopted in the design of future processes, document those processes as they are agreed and oversee their delivery. Job responsibilities
You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents. Applicants from within the NHS will be offered on a secondment basis only; agreement should be obtained from their employer prior to submitting the application. Person Specification
Qualifications
Records Management and/or Data Protection qualification. Educated to masters level or equivalent level of experience of working at a senior level in specialist area. Knowledge and experience
Subject matter expertise across a number of key areas relating to records and information management. Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent. Evidence of post qualifying and continuing professional development. Have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement. Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations. Experience of managing and motivating a team/virtual team and reviewing performance of the individuals. Experience of identifying and interpreting national policy. Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects. Member of relevant professional body. Skills, Capabilities and Attributes
Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups. Ability to negotiate on difficult and controversial issues including performance and change. Ability to analyse complex facts and situations and develop a range of options. Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales. Must be able to prioritise own work effectively and be able to direct activities of others. Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies. To formulate and oversee policy and guidance in records management in accordance with Government legislation, involving decision making where no precedent exists. To promote an effective records management culture that embeds information governance principles in organisational activities, ensures individual responsibilities are understood and supports good working practices throughout NHS England. To ensure that all records management work undertaken relating to organisational strategy is supported with research evidence where at all possible to ensure rigour in implementation. To provide specialist advice to ensure NHS England meets and can evidence all regulatory requirements for the Data Security and Protection toolkit. To proactively lead an audit of corporate records across a wide range of systems to improve legitimate relationship control, confidentiality control and gain the confidence of data subjects. Values and Behaviours
Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients and the public. Ability to operate in a value-driven style consistent with the values of the public services and specifically with the new organisational values. Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others. Values diversity and difference; operates with integrity and openness. Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others. Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation. Actively develops themselves and supports others to do the same. Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems. Other
Able to travel across various sites where applicable. £53,755 to £60,504 a year (exclusive of London Weighting)
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The Privacy, Transparency & Trust (PTT) Sub-directorate is a sub-directorate of the Delivery Directorate. The mission of the PTT Sub-directorate is to enable NHS England to drive innovation and improve lives through greater use of data and technology and to be a well-run organisation. The PTT Sub-directorate will enable and promote public trust in NHS England's custodianship of staff, workforce and patient data. This aligns with the new legal duty of NHS England to have regard to the need to respect and promote privacy of patients and the core principles that underpin NHS England as a safe haven of patient data. As an Information Governance Manager (Records Management), the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the organisation through the provision of expert records management advice and services. The role supports the business in driving transformation as well as value for money in planning, commissioning, and service. The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery. Main duties of the job
The post is responsible for providing professional Records Management advice, guidance and support to staff across NHS England, ensuring that records are managed to the highest standards in each department/directorate, supporting the needs of the business, and ensuring best practice is robustly adhered to. The post holder will define current processes, facilitate discussions, and advise colleagues as to how best practice might be adopted in the design of future processes, document those processes as they are agreed and oversee their delivery. Job responsibilities
You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents. Applicants from within the NHS will be offered on a secondment basis only; agreement should be obtained from their employer prior to submitting the application. Person Specification
Qualifications
Records Management and/or Data Protection qualification. Educated to masters level or equivalent level of experience of working at a senior level in specialist area. Knowledge and experience
Subject matter expertise across a number of key areas relating to records and information management. Extensive knowledge of specialist areas acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent. Evidence of post qualifying and continuing professional development. Have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement. Have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations. Experience of managing and motivating a team/virtual team and reviewing performance of the individuals. Experience of identifying and interpreting national policy. Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects. Member of relevant professional body. Skills, Capabilities and Attributes
Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups. Ability to negotiate on difficult and controversial issues including performance and change. Ability to analyse complex facts and situations and develop a range of options. Ability to make decisions autonomously, when required, on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales. Must be able to prioritise own work effectively and be able to direct activities of others. Must be able to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and compliance to policies. To formulate and oversee policy and guidance in records management in accordance with Government legislation, involving decision making where no precedent exists. To promote an effective records management culture that embeds information governance principles in organisational activities, ensures individual responsibilities are understood and supports good working practices throughout NHS England. To ensure that all records management work undertaken relating to organisational strategy is supported with research evidence where at all possible to ensure rigour in implementation. To provide specialist advice to ensure NHS England meets and can evidence all regulatory requirements for the Data Security and Protection toolkit. To proactively lead an audit of corporate records across a wide range of systems to improve legitimate relationship control, confidentiality control and gain the confidence of data subjects. Values and Behaviours
Commitment to and focused on quality, promotes high standards in all they do. Able to make a connection between their work and the benefit to patients and the public. Ability to operate in a value-driven style consistent with the values of the public services and specifically with the new organisational values. Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others. Values diversity and difference; operates with integrity and openness. Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others. Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation. Actively develops themselves and supports others to do the same. Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems. Other
Able to travel across various sites where applicable. £53,755 to £60,504 a year (exclusive of London Weighting)
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