Location: Holyhead & Surrounding
Hours: 37.5 (24x7 shift – on-rota/call)
Role Type: Permanen t
Life on the team
Here at Computacenter, the Technical Resource Group (TRG) specialises in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services. Additionally, we provide basic Wintel server installation, configuration, administration, and break-fix solutions.
In this role, you’ll deliver hands-on technical IT support to one of our key customers, who operate across multiple UK sites. If you have a passion for IT, along with some knowledge of desktop/laptop technologies and Windows operating systems, this could be the perfect opportunity for you!
We’re committed to investing in your development through training and industry-recognised accreditations, helping you take your skills to the next level. Plus, at Computacenter, you’ll discover a wealth of opportunities to grow your career even further.
What you’ll do
The role will be based onsite at one of our clients’ offices in Holyhead
Provide basic to intermediate level desktop installation
Configuration, support and troubleshooting services in the Wintel environment
Providing basic desktop support, offering simple fixes and fixing known errors
Provide effective and efficient customer service to the customer
Communicate with the customer keeping them informed progress to avoid escalations
Becoming hardware and software skilled and accredited through the appropriate vendor training programmes.
What you’ll need
An understanding of desktop/laptop technologies and windows operating systems
Desire to further your career in desktop support in a corporate setting
Either already have, or be willing and eligible to gain SC clearance
Customer focussed, happy to provide great service to users in a professional environment
Adaptable and welcoming of change and communicating change to customers
Great customer facing skills with the ability to build rapport with customers at all levels Ability to develop technical skills.
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Industry:
Information Technology & Services
Employees:
10,001+
Annual Revenue:
K£6.92b
Founded:
1981
Address:
Hatfield Avenue, Hatfield, Hertfordshire, GB, AL10 9TW
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. Computacenter plc is a public company quoted on the London Stock Exchange (CCC.L) and a member of the FTSE 250. Computacenter employs over 20,000 people worldwide.
