Infrastructure Engineer
Middlesbrough (Hybrid)
Do you want to help shape software that affects thousands of lives?
Who are we?
We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction-like industries across the entire build life cycle.
If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.
We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills, and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.
The Role
We are looking for a highly experienced infrastructure engineer to join Causeway’s IT team. You will be part of the support team, delivering support against live services, resolving incidents and requests within Causeway to meet current and future organisational needs. You will also support project initiatives delivering new technologies and upgrades to infrastructure as and when required.
The successful candidate will be responsible for using their knowledge of technology to enhance support and project processes, manage any alerts raised, be an escalation for triaged cases working with support systems to manage the resolution, and be part of the on-call support rota when ready, responding to escalated major incidents and supporting planned maintenance outside of core hours. The role will report to the Head of Support Services.
Responsibilities
Work with the support teams to manage case workflow, operating at a 3 rd
line IT Support capability. Manage tickets through to resolution, working with both internal colleagues and supplier support teams. Communicate regularly with stakeholders, including IT management team and Engineering teams, providing updates on status, performance, changes, and other relevant information. Collaborate with cross-functional teams to document technical standards and best practices and ensure alignment with IT strategies and objectives. Monitor, optimize, and troubleshoot infrastructure performance, security, and costs, utilizing monitoring tools and logging frameworks (e.g. DataDog, Azure Monitor). Implement and enforce security best practices, including identity and access management (IAM), privileged access management, data encryption, network security, and compliance with industry regulations and best practices (e.g. Cyber Essentials, CIS, ISO27001). Provide technical guidance and mentorship to other engineers and IT staff, fostering a culture of continuous learning and innovation. Review existing systems and processes and make recommendations for improvements. Contribute to the problem management process, continuing to mitigate root causes and the removal of repetitive processes. Skillset A dynamic and positive team player with a desire to want to get problems fixed. Demonstrable experience of working in an IT support team, managing support cases with awareness of common processes such as change control. Experienced in managing Windows Server and Linux operating systems (RHEL ideally). Experience of working with at least one of AWS, Azure, GCP, or VMware. Proven experience of Windows workloads and Microsoft Endpoint Manager, with Policies (Intune). Knowledge of security, with extensive experience of firewall, AV, patch management, and vulnerability management. Experience working with Firewalls and TCP/IP Networking. Management and use of monitoring and alerting platforms. Use of common backup and disaster recovery software. Flexible and willing to learn new skills, with certifications, sharing knowledge and mentoring other technicians. Great leadership, communication, and interpersonal skills. Experience of working in Agile teams being aware of Agile methodologies (using Scrum or Kanban). Sonicwall or other next-gen firewall infrastructure. Knowledge of SDWAN. Endpoint Security including Microsoft Defender for Endpoint. AWS/Azure/GCP/VMware qualifications relevant to the role. Administrative management of MS SQL and database solutions. Desirable Experience of working in Agile teams being aware of Agile methodologies (using Scrum or Kanban). Sonicwall or other next-gen firewall infrastructure. Knowledge of SDWAN. Endpoint Security including Microsoft Defender for Endpoint. AWS/Azure/GCP/VMware qualifications relevant to the role. Administrative management of MS SQL and database solutions. What you get from us: If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices. Benefits 25 days annual leave + public holidays, increasing with length of service. 4% matched pension. Income protection and life assurance. Access to our award-winning benefits platform. We take mental health seriously and have a dedicated EAP available 24/7. £100 allowance towards a fitness club. Dell discounts. Private Medical Insurance. Paid study leave + volunteering days. Car Scheme. Like all responsible companies, Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon-neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.
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line IT Support capability. Manage tickets through to resolution, working with both internal colleagues and supplier support teams. Communicate regularly with stakeholders, including IT management team and Engineering teams, providing updates on status, performance, changes, and other relevant information. Collaborate with cross-functional teams to document technical standards and best practices and ensure alignment with IT strategies and objectives. Monitor, optimize, and troubleshoot infrastructure performance, security, and costs, utilizing monitoring tools and logging frameworks (e.g. DataDog, Azure Monitor). Implement and enforce security best practices, including identity and access management (IAM), privileged access management, data encryption, network security, and compliance with industry regulations and best practices (e.g. Cyber Essentials, CIS, ISO27001). Provide technical guidance and mentorship to other engineers and IT staff, fostering a culture of continuous learning and innovation. Review existing systems and processes and make recommendations for improvements. Contribute to the problem management process, continuing to mitigate root causes and the removal of repetitive processes. Skillset A dynamic and positive team player with a desire to want to get problems fixed. Demonstrable experience of working in an IT support team, managing support cases with awareness of common processes such as change control. Experienced in managing Windows Server and Linux operating systems (RHEL ideally). Experience of working with at least one of AWS, Azure, GCP, or VMware. Proven experience of Windows workloads and Microsoft Endpoint Manager, with Policies (Intune). Knowledge of security, with extensive experience of firewall, AV, patch management, and vulnerability management. Experience working with Firewalls and TCP/IP Networking. Management and use of monitoring and alerting platforms. Use of common backup and disaster recovery software. Flexible and willing to learn new skills, with certifications, sharing knowledge and mentoring other technicians. Great leadership, communication, and interpersonal skills. Experience of working in Agile teams being aware of Agile methodologies (using Scrum or Kanban). Sonicwall or other next-gen firewall infrastructure. Knowledge of SDWAN. Endpoint Security including Microsoft Defender for Endpoint. AWS/Azure/GCP/VMware qualifications relevant to the role. Administrative management of MS SQL and database solutions. Desirable Experience of working in Agile teams being aware of Agile methodologies (using Scrum or Kanban). Sonicwall or other next-gen firewall infrastructure. Knowledge of SDWAN. Endpoint Security including Microsoft Defender for Endpoint. AWS/Azure/GCP/VMware qualifications relevant to the role. Administrative management of MS SQL and database solutions. What you get from us: If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices. Benefits 25 days annual leave + public holidays, increasing with length of service. 4% matched pension. Income protection and life assurance. Access to our award-winning benefits platform. We take mental health seriously and have a dedicated EAP available 24/7. £100 allowance towards a fitness club. Dell discounts. Private Medical Insurance. Paid study leave + volunteering days. Car Scheme. Like all responsible companies, Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon-neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.
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