Infrastructure Manager - York (Hybrid)
Currently seeking an Infrastructure Manager to join a busy IT environment to manage a 3rd line Infrastructure team. In order to be considered for this role you will need to possess line management experience and come from a highly technical background.
Duties and Responsibilities
Working with multiple suppliers to define and design delivery of fully integrated services across a complex configuration of core business services as part of the transformation programme. You will have overall responsibility for the management of a team of highly skilled engineers both technically and also by direct management. Ensuring 3rd Line backlog is managed within OLAs and SLAs, stepping in where possible to clear technically challenging tickets. Responsible for training & development of the engineers. Close day-to-day working with internal IT Service Delivery, Projects, Technical Delivery & Security teams. Managing Infrastructure team weekly reporting. Managing/ coordinating operational changes inside/ outside of core hours (dependent on activity). Skills/ Requirements Strong Public cloud - Microsoft Azure and associated bastions, Kubernetes, Application Gateways, Express Routes, and Traffic Managers. Strong O365, Teams, Exchange online, PowerShell experience. Hands-on experience with writing SQL queries. Strong VMware and Hyper-V knowledge (basic build to advanced high availability clustering). Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, including RAID config and planning workload placement on storage arrays. Good understanding of WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek router, Ubiquiti stack, Wireless Networks (planning/support). Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF). Knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS. In-depth incident management knowledge, understanding of ITSM toolsets. Project lifecycle methodologies (cert) such as Prince 2 and Agile IT best practice frameworks.
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Working with multiple suppliers to define and design delivery of fully integrated services across a complex configuration of core business services as part of the transformation programme. You will have overall responsibility for the management of a team of highly skilled engineers both technically and also by direct management. Ensuring 3rd Line backlog is managed within OLAs and SLAs, stepping in where possible to clear technically challenging tickets. Responsible for training & development of the engineers. Close day-to-day working with internal IT Service Delivery, Projects, Technical Delivery & Security teams. Managing Infrastructure team weekly reporting. Managing/ coordinating operational changes inside/ outside of core hours (dependent on activity). Skills/ Requirements Strong Public cloud - Microsoft Azure and associated bastions, Kubernetes, Application Gateways, Express Routes, and Traffic Managers. Strong O365, Teams, Exchange online, PowerShell experience. Hands-on experience with writing SQL queries. Strong VMware and Hyper-V knowledge (basic build to advanced high availability clustering). Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, including RAID config and planning workload placement on storage arrays. Good understanding of WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek router, Ubiquiti stack, Wireless Networks (planning/support). Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF). Knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS. In-depth incident management knowledge, understanding of ITSM toolsets. Project lifecycle methodologies (cert) such as Prince 2 and Agile IT best practice frameworks.
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