Infrastructure Support Engineer (Entry Level)
Apply locations GBR - ENG - WARWICKSHIRE time type Full time posted on Posted Today job requisition id 51533590
Job Description:
Working as part of an established team, the role involves working in a client data centre in the middle of England (Atherstone) providing onsite IT infrastructure support. The core duties of the engineer will involve racking and stacking of hardware, structured and patch cable installations (fibre and copper) and incident support; however, the role is varied, and the engineer will be involved in most aspects of the day-to-day running and support of the IT hardware within the data centre environment.
The role is entry level in nature but will provide the successful candidate with the learning and experience to progress. You receive training, have full access to the DXC Training Library, and the opportunity to complete certifications.
The tasks will include (but are not limited to):
Installation/Move/Add/Change tasks for scheduled work.
On-site operational support for break-fix incidents.
Patching and structured cabling installations and decommissions.
Work under the direction of remote and local teams to install and configure IT equipment.
Troubleshooting connectivity issues including trunk cabling, patching, and configuration issues.
Initiates and owns escalation to the appropriate supplier staff and/or customer representative for resolution that requires assistance from more technical resources within the Supplier or Customer organisation.
Coordinate and manage escalations for data issues with supplementary service providers performing additional data services.
Participate in an on-call rota to cover break-fix issues outside of business hours.
Support IMAC work where there is a requirement for this to be supported out of hours.
Maintain data centre documentation including patch schedules and asset inventories.
Required skills and attributes:
Hardware and connectivity troubleshooting experience.
Basic knowledge of AC/DC voltage.
Ability to apply subject matter knowledge to resolve general support issues.
Experience of cable installations performed to an extremely high standard.
Ability to use tools and measurements which are compliant with cabling certification process for fibre and copper infrastructure.
Ability to look for opportunities to improve existing processes and workflow designs.
Excellent written and verbal communications; ability to listen and interface with both technical and non-technical personnel.
Demonstrated ability to recognize and react to situations with a sense of urgency and problem ownership.
Must have an understanding of various enterprise devices and be able to install, patch, and apply basic configurations.
Hardware knowledge from a variety of manufacturers including Cisco, HP, Checkpoint, and F5.
Ability to adhere to strict data centre guidelines and processes.
Desirable Skills:
Technical associate's degree, vendor specific training, or at least 2-4 years related job experience.
Intermediate troubleshooting and problem-solving phone skills, using quantitative data to draw conclusions.
Intermediate computer skills with the ability to utilize computerized work order systems and inventory tracking.
UTP and Fibre optic cabling installation, testing, and repair.
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Job Description:
Working as part of an established team, the role involves working in a client data centre in the middle of England (Atherstone) providing onsite IT infrastructure support. The core duties of the engineer will involve racking and stacking of hardware, structured and patch cable installations (fibre and copper) and incident support; however, the role is varied, and the engineer will be involved in most aspects of the day-to-day running and support of the IT hardware within the data centre environment.
The role is entry level in nature but will provide the successful candidate with the learning and experience to progress. You receive training, have full access to the DXC Training Library, and the opportunity to complete certifications.
The tasks will include (but are not limited to):
Installation/Move/Add/Change tasks for scheduled work.
On-site operational support for break-fix incidents.
Patching and structured cabling installations and decommissions.
Work under the direction of remote and local teams to install and configure IT equipment.
Troubleshooting connectivity issues including trunk cabling, patching, and configuration issues.
Initiates and owns escalation to the appropriate supplier staff and/or customer representative for resolution that requires assistance from more technical resources within the Supplier or Customer organisation.
Coordinate and manage escalations for data issues with supplementary service providers performing additional data services.
Participate in an on-call rota to cover break-fix issues outside of business hours.
Support IMAC work where there is a requirement for this to be supported out of hours.
Maintain data centre documentation including patch schedules and asset inventories.
Required skills and attributes:
Hardware and connectivity troubleshooting experience.
Basic knowledge of AC/DC voltage.
Ability to apply subject matter knowledge to resolve general support issues.
Experience of cable installations performed to an extremely high standard.
Ability to use tools and measurements which are compliant with cabling certification process for fibre and copper infrastructure.
Ability to look for opportunities to improve existing processes and workflow designs.
Excellent written and verbal communications; ability to listen and interface with both technical and non-technical personnel.
Demonstrated ability to recognize and react to situations with a sense of urgency and problem ownership.
Must have an understanding of various enterprise devices and be able to install, patch, and apply basic configurations.
Hardware knowledge from a variety of manufacturers including Cisco, HP, Checkpoint, and F5.
Ability to adhere to strict data centre guidelines and processes.
Desirable Skills:
Technical associate's degree, vendor specific training, or at least 2-4 years related job experience.
Intermediate troubleshooting and problem-solving phone skills, using quantitative data to draw conclusions.
Intermediate computer skills with the ability to utilize computerized work order systems and inventory tracking.
UTP and Fibre optic cabling installation, testing, and repair.
#J-18808-Ljbffr
