Infrastructure Support Engineer

Infrastructure Support Engineer Type: Perm Location: Whitehaven Overview We are currently recruiting for an IT Infrastructure Support Specialist to work onsite at a large government customer account based in the Whitehaven area. You will be working within a dedicated systems support team at the customer site, on a 24/7 365 shift pattern. You will be key in supporting the facility and the customer with their IT-related needs. The IT Infrastructure Support Specialist will be supporting the customer's Servers, networks (and associated hardware), and storage. Therefore, you will be required to have good knowledge/experience within these areas as well as having experience within desktop services. You will generally work in a three-person team to provide all services as requested by the Team Leaders. The work will be varied from day to day, and the successful candidate will be required to undertake any work assigned to them that will support the facility and the customer. Key Responsibilities The successful candidate will be expected to investigate technical issues, run diagnostics, and interpret manufacturers' management tools to determine root cause and resolve technical problems. The IT Infrastructure Support Specialist would be expected to have knowledge/experience of the following, but not limited to: Desktop Services Datacentre Security Toolsets/Admin Process (ITIL) Requirements and Experience Desktop Services: Comprehensive understanding and hands-on experience in desktop support services. Datacentre: Expertise in managing and supporting data center infrastructure. Security: Strong background in implementing and maintaining security measures. Toolsets/Admin: Proficient in various IT toolsets and administration tasks. Process (ITIL): Familiarity with ITIL processes and best practices. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

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