The purpose of this position is to be part of the Technical Services core team. Responsibilities include developing and delivering specific IT services with an emphasis on cloud services (AWS, Azure etc), whilst providing support for the core IT infrastructure services according to acceptable timescales and service levels.
Responsibilities:
Maintain the Infrastructure supporting Arjo's global services (Datacentre or Cloud based). Provide and update documentation for services rendered, and occasionally train 1st/2nd and 3rd line support teams. Provide a continual service improvement plan, ensuring that the service continues to deliver financial and technical value to the business. Customize services to satisfy global requirements as described in applicable Service Descriptions. Continuously supervise and monitor the performance of the applicable Services provided by our supported infrastructure. Stay aware of technology developments and prepare recommendations for their use in the business. Work with other teams to ensure service security by controlling service access and preventing unauthorized access through policy compliance. Develop and maintain service documentation and asset register of service-related Configuration Items. Solve any problems that arise within the Infrastructure services provided. Adhere to Group IT defined ITSM processes. Adhere to agreed change management processes, and manage any service changes. Maintain Quality System duties and responsibilities and adherence to SOP. Ensure quality by maintaining compliance with all quality requirements. Prepare business case recommendations for technology use. Build quality into all aspects of work by maintaining compliance with all quality requirements. Qualifications:
Excellent written and verbal communication skills (English and local language). Ability to participate in and occasionally lead projects within and outside your team. At least two years' experience building environments in Microsoft Azure and related technologies, including Entra. Architectural level experience of Active Directory, ADFS/Entra, Security and Auditing, DNS/DHCP, Current and legacy versions of Windows Server, and Group Policies. Experience in datacenter environments, and working with off-premise vendors. Exposure to current network and server technologies, including SDWAN and current firewall and WAF technologies. An understanding of current Citrix technologies. Experience of MS O365 integration. An understanding of integrating AI solutions. Ability to communicate to different levels and cultures, verbally and through written communications. Good skills to work in teams maintaining a service culture approach. Skills to work with vendor contracts. Ability to work with minimal supervision. 5+ years of relevant professional experience in the IT industry. Basic knowledge of IT policies, standards, procedures, and best practices (e.g., ITIL). Smart and intellectually curious. Enjoy providing the highest level of customer service. Familiar with structured troubleshooting and root cause analysis. At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace but also within the communities that we serve, work in, and live in. We achieve this through a culture and mindset that values the uniqueness of all our people. At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
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Maintain the Infrastructure supporting Arjo's global services (Datacentre or Cloud based). Provide and update documentation for services rendered, and occasionally train 1st/2nd and 3rd line support teams. Provide a continual service improvement plan, ensuring that the service continues to deliver financial and technical value to the business. Customize services to satisfy global requirements as described in applicable Service Descriptions. Continuously supervise and monitor the performance of the applicable Services provided by our supported infrastructure. Stay aware of technology developments and prepare recommendations for their use in the business. Work with other teams to ensure service security by controlling service access and preventing unauthorized access through policy compliance. Develop and maintain service documentation and asset register of service-related Configuration Items. Solve any problems that arise within the Infrastructure services provided. Adhere to Group IT defined ITSM processes. Adhere to agreed change management processes, and manage any service changes. Maintain Quality System duties and responsibilities and adherence to SOP. Ensure quality by maintaining compliance with all quality requirements. Prepare business case recommendations for technology use. Build quality into all aspects of work by maintaining compliance with all quality requirements. Qualifications:
Excellent written and verbal communication skills (English and local language). Ability to participate in and occasionally lead projects within and outside your team. At least two years' experience building environments in Microsoft Azure and related technologies, including Entra. Architectural level experience of Active Directory, ADFS/Entra, Security and Auditing, DNS/DHCP, Current and legacy versions of Windows Server, and Group Policies. Experience in datacenter environments, and working with off-premise vendors. Exposure to current network and server technologies, including SDWAN and current firewall and WAF technologies. An understanding of current Citrix technologies. Experience of MS O365 integration. An understanding of integrating AI solutions. Ability to communicate to different levels and cultures, verbally and through written communications. Good skills to work in teams maintaining a service culture approach. Skills to work with vendor contracts. Ability to work with minimal supervision. 5+ years of relevant professional experience in the IT industry. Basic knowledge of IT policies, standards, procedures, and best practices (e.g., ITIL). Smart and intellectually curious. Enjoy providing the highest level of customer service. Familiar with structured troubleshooting and root cause analysis. At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace but also within the communities that we serve, work in, and live in. We achieve this through a culture and mindset that values the uniqueness of all our people. At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
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