South Warwickshire University NHS Foundation Trust
Are you an experienced and enthusiastic leader seeking a rewarding challenge? An exciting opportunity has arisen within the Elective Division for a
Inpatients Manager . About the Role As the
Manager , you will play a pivotal role in supporting the day-to-day management of Inpatients bookings. This role is an excellent opportunity for a motivated individual to strengthen their leadership skills. Main Duties of the Job
To take lead responsibility for the Inpatient Booking and RTT validation Services within Patient Access Services across the Trust, keeping informed of policy and technical developments in patient choice and booking processes. The post holder will liaise and engage with the Operational General Managers, Departmental Managers, and Clinical Staff to ensure that service level agreement activity levels and quality standards are maintained for all aspects of Inpatient bookings and RTT across the Trust. About Us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust has been rated as outstanding following our latest inspection by the CQC, and we are recruiting new staff to help us improve even further. In addition, our staff survey results have placed us 4th in the country for a recommended place to work. We provide services across Warwickshire and beyond, ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa, and Shipston-on-Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways, and delivering high levels of productivity. Our values can be summed up in one sentence: We are 'Trusted to provide safe, inclusive, effective, and compassionate care'. Throughout the recruitment process, you will be asked to think about how you demonstrate these values and how they impact your work. Job Responsibilities
Key Result Areas: Communication and Reporting Provide regular and ad hoc reports on RTT or Inpatient activity to the corporate Patient Access Meeting. Foster good working relationships with other departments/agencies within and outside the Trust, ensuring that all stakeholders understand, respect, and recognize operational policies. Attend appropriate meetings to ensure essential information is cascaded to staff and that staff concerns are relayed appropriately. Liaise with General Managers and specialties regarding inpatient activity, highlighting and escalating any issues while providing advice and support. Provide expert guidance and advice to staff, health professionals, clinicians, and GP practices. Attend Best Practice Groups and various other stakeholder groups for quality and improvement of Patient Access Services. Ensure daily Synertec reports are managed and resolved. Provide Trust-wide training in both formal and informal settings. Elective Admission Management and Booking Assist in monitoring and authorizing theatre session setup, cancellations, and rescheduling, highlighting to General Managers where this may adversely affect the service and patients. Deal with enquiries, requests, and complaints from members of the public. Manage hospital general enquiries via the email system. Respond to correspondence from patients, consultants, clinicians, and general practitioners. RTT Validation Ensure all RTT validation reports are completed each month, including open pathways and data quality reports. Assist in training and development of RTT validation throughout the Trust. Provide RTT guidance to staff, health professionals, and clinicians. Liaise with CCG regularly regarding the RTT long waiters for the Trust as well as any other ad-hoc information required. Data Quality Liaise closely with the Information Manager to ensure accurate data quality and information within the department. Monitor and validate Inpatient Waiting Lists and Patient Target Listing, ensuring patients are regularly validated to keep the waiting lists accurate and up to date. Ensure patients are kept up to date with their admission and waiting times, including any correspondence. Regularly liaise with the data quality manager regarding RTT reports and data quality management of RTT within the Trust. Monitor call handling and ensure staff are logging in and calls are answered within KPIs. Regularly review patient feedback reports to ensure continuous improvement of Inpatient services and RTT waiting times, liaising with General Managers where appropriate. Management and Leadership Day-to-day line management of teams within the department. Provide effective leadership within the department. Optimize the use of resources and ensure staff effectively use stationery. The post holder will be a budget holder and will be required to order stock. Maximize the potential of the team, undertaking Personal Development Reviews and ensuring developmental plans are in place. Ensure Mandatory training is up to date across the Outpatient and Reception teams. Manage sickness absence and attendance across the Outpatient and Reception teams. Achieve appropriate staffing levels, ensuring staff leave is evenly distributed and staff sickness is managed in accordance with Trust Policies and procedures. Assist in the selection and recruitment of staff, ensuring induction programmes are in place for all grades of new staff. Maintain service delivery at Service level agreement activity levels and quality standards while ensuring compliance with health and safety standards at all times. Investigate and take corrective actions relating to untoward incidents, accidents, and complaints in accordance with Trust Policies and Procedures. Support the Departmental Manager with disciplinary cases, investigating issues/concerns and taking management actions as necessary. Policies and Procedures Ensure that all staff adhere to Trust Policies and Procedures at all times, including compliance with all Health and Safety Policies and the Data Protection Act 1998. Person Specification
Qualifications
Educated to degree level or equivalent experience Experience and knowledge of NHS E-RS Computer literacy to ECDL or equivalent License Project management qualification or equivalent knowledge and skills E-RS Train the Trainer qualification Experience
Experience and knowledge in Clinic Management Skills
Experience in supervising/managing teams Experience of working within the NHS IT skills including Excel, Word, and PowerPoint Good working knowledge of electronic Patient Administration Systems (Lorenzo) Articulate and professional - able to liaise effectively with all staff groups and departments Ability to influence and engage others both at a peer and senior level Experience of providing training to others Knowledge of Referral to Treatment guidelines Experience of training others on IT systems Experience in managing and dealing with complaints Experience of change management Experience in writing reports Experience of developing training materials Personal Qualities
Ability to work autonomously managing own workload Display a flexible approach to work and the ability to cope with changes in environment and new technology Good people skills to support, persuade, and influence colleagues and stakeholders Ability to absorb information and prioritize potentially conflicting demands Demonstrate a caring and sensitive attitude when responding to patient's concerns/queries Able to work both autonomously managing own workload or as an effective team member Able to work under pressure and to deadlines Excellent problem-solving skills and ability to identify the required action to follow Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. South Warwickshire University NHS Foundation Trust Deputy Service Manager Patient Access Services
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Are you an experienced and enthusiastic leader seeking a rewarding challenge? An exciting opportunity has arisen within the Elective Division for a
Inpatients Manager . About the Role As the
Manager , you will play a pivotal role in supporting the day-to-day management of Inpatients bookings. This role is an excellent opportunity for a motivated individual to strengthen their leadership skills. Main Duties of the Job
To take lead responsibility for the Inpatient Booking and RTT validation Services within Patient Access Services across the Trust, keeping informed of policy and technical developments in patient choice and booking processes. The post holder will liaise and engage with the Operational General Managers, Departmental Managers, and Clinical Staff to ensure that service level agreement activity levels and quality standards are maintained for all aspects of Inpatient bookings and RTT across the Trust. About Us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust has been rated as outstanding following our latest inspection by the CQC, and we are recruiting new staff to help us improve even further. In addition, our staff survey results have placed us 4th in the country for a recommended place to work. We provide services across Warwickshire and beyond, ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa, and Shipston-on-Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways, and delivering high levels of productivity. Our values can be summed up in one sentence: We are 'Trusted to provide safe, inclusive, effective, and compassionate care'. Throughout the recruitment process, you will be asked to think about how you demonstrate these values and how they impact your work. Job Responsibilities
Key Result Areas: Communication and Reporting Provide regular and ad hoc reports on RTT or Inpatient activity to the corporate Patient Access Meeting. Foster good working relationships with other departments/agencies within and outside the Trust, ensuring that all stakeholders understand, respect, and recognize operational policies. Attend appropriate meetings to ensure essential information is cascaded to staff and that staff concerns are relayed appropriately. Liaise with General Managers and specialties regarding inpatient activity, highlighting and escalating any issues while providing advice and support. Provide expert guidance and advice to staff, health professionals, clinicians, and GP practices. Attend Best Practice Groups and various other stakeholder groups for quality and improvement of Patient Access Services. Ensure daily Synertec reports are managed and resolved. Provide Trust-wide training in both formal and informal settings. Elective Admission Management and Booking Assist in monitoring and authorizing theatre session setup, cancellations, and rescheduling, highlighting to General Managers where this may adversely affect the service and patients. Deal with enquiries, requests, and complaints from members of the public. Manage hospital general enquiries via the email system. Respond to correspondence from patients, consultants, clinicians, and general practitioners. RTT Validation Ensure all RTT validation reports are completed each month, including open pathways and data quality reports. Assist in training and development of RTT validation throughout the Trust. Provide RTT guidance to staff, health professionals, and clinicians. Liaise with CCG regularly regarding the RTT long waiters for the Trust as well as any other ad-hoc information required. Data Quality Liaise closely with the Information Manager to ensure accurate data quality and information within the department. Monitor and validate Inpatient Waiting Lists and Patient Target Listing, ensuring patients are regularly validated to keep the waiting lists accurate and up to date. Ensure patients are kept up to date with their admission and waiting times, including any correspondence. Regularly liaise with the data quality manager regarding RTT reports and data quality management of RTT within the Trust. Monitor call handling and ensure staff are logging in and calls are answered within KPIs. Regularly review patient feedback reports to ensure continuous improvement of Inpatient services and RTT waiting times, liaising with General Managers where appropriate. Management and Leadership Day-to-day line management of teams within the department. Provide effective leadership within the department. Optimize the use of resources and ensure staff effectively use stationery. The post holder will be a budget holder and will be required to order stock. Maximize the potential of the team, undertaking Personal Development Reviews and ensuring developmental plans are in place. Ensure Mandatory training is up to date across the Outpatient and Reception teams. Manage sickness absence and attendance across the Outpatient and Reception teams. Achieve appropriate staffing levels, ensuring staff leave is evenly distributed and staff sickness is managed in accordance with Trust Policies and procedures. Assist in the selection and recruitment of staff, ensuring induction programmes are in place for all grades of new staff. Maintain service delivery at Service level agreement activity levels and quality standards while ensuring compliance with health and safety standards at all times. Investigate and take corrective actions relating to untoward incidents, accidents, and complaints in accordance with Trust Policies and Procedures. Support the Departmental Manager with disciplinary cases, investigating issues/concerns and taking management actions as necessary. Policies and Procedures Ensure that all staff adhere to Trust Policies and Procedures at all times, including compliance with all Health and Safety Policies and the Data Protection Act 1998. Person Specification
Qualifications
Educated to degree level or equivalent experience Experience and knowledge of NHS E-RS Computer literacy to ECDL or equivalent License Project management qualification or equivalent knowledge and skills E-RS Train the Trainer qualification Experience
Experience and knowledge in Clinic Management Skills
Experience in supervising/managing teams Experience of working within the NHS IT skills including Excel, Word, and PowerPoint Good working knowledge of electronic Patient Administration Systems (Lorenzo) Articulate and professional - able to liaise effectively with all staff groups and departments Ability to influence and engage others both at a peer and senior level Experience of providing training to others Knowledge of Referral to Treatment guidelines Experience of training others on IT systems Experience in managing and dealing with complaints Experience of change management Experience in writing reports Experience of developing training materials Personal Qualities
Ability to work autonomously managing own workload Display a flexible approach to work and the ability to cope with changes in environment and new technology Good people skills to support, persuade, and influence colleagues and stakeholders Ability to absorb information and prioritize potentially conflicting demands Demonstrate a caring and sensitive attitude when responding to patient's concerns/queries Able to work both autonomously managing own workload or as an effective team member Able to work under pressure and to deadlines Excellent problem-solving skills and ability to identify the required action to follow Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. South Warwickshire University NHS Foundation Trust Deputy Service Manager Patient Access Services
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