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Location
Redditch - UK (office based role)
About Us
ARO are a leading brand in the Air Operated Pump market, and a business within Precision Technologies division of Ingersoll Rand. This is a new role to expand and enhance the capabilities of the existing Sales team.
Job Summary
The Internal Sales Development Specialist will integrate the Europe and Africa Sales, CX & Sales Enablement teams. The role holder will be a new point of contact for existing customers, potential new customers and external leads coming into the business for our ARO brand, offering an exceptional customer focused response to incoming enquiries delivering a superior customer experience across our business line, driving positive Net Promotor Score and improved lead handoff and closing processes with our external channel partners. The person in charge will also have the opportunity to manage channel communication, analyze the success rate of call campaigns, local e-mailing campaigns and new customer success. The right candidate will bring a combination of maximizing sales returns from existing customers, generating new business from competitive end users, channel collaboration, customer service, and problem solving.
Key Role & Responsibilities
Existing Customers:
Establish regular communication to ensure we are pro-actively offering products to service their current requirements. Explore opportunities to offer new products and services to maximize sales. Liaise with distribution to ensure they are informed of all opportunities, and give feedback on any required activity. Provide basic technical support for any performance or quality issues.
New Customers:
Work with Regional Sales manager and Channel Partners to identify targets and markets to promote ARO products. Carry out campaigns of contacting targets with all communication methods (telephone, email, social media etc).
Lead Response:
Serve as the initial point of contact for website-generated leads, assess their potential, and swiftly close them personally or direct them to the appropriate team member, ensuring a consistently positive customer experience.
Competitive Sales Insight:
Identify and leverage opportunities to convert customers from competitor products, driving new sales and expanding market share.
Follow-Up Management:
Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome.
CRM Oversight: Maintain and optimize the CRM system Salesforce by brand, manage the database efficiently, and analyze conversion metrics to seek areas for performance enhancement.
Customer Experience Enhancement:
Contribute to improving the company's Net Promoter Score (NPS) by fostering a positive interaction for all inbound inquiries.
Sales Process Optimization:
Continuously refines and optimizes sales lead processes to increase efficiency and effectiveness.
Lead Generation Collaboration:
Collaborate with the Product Management team on prospecting campaigns aimed at increasing lead volume and supporting strategic business growth.
Channel Communication:
Prepare and deliver, in close collaboration with Regional Sales Manager, all relevant channel communication like newsletters, promotion or event invitations. Own the communication agenda and post communication analysis.
Key Qualifications
Technical/mechanical education or working experience 2+ years in internal sales/customer service environment, working in the industrial sector.
Direct experience with Salesforce or equivalent CRM systems is desired.
Excellent communication skills with ability to speak about technical requirements and specifications. Self-driven, confident, and team oriented.
Travel & Work Arrangements/Requirements
This position is office based, with the opportunity for occasional travel to end users to build relationships, with Regional Sales Manager.
Active Listening:
Engage in thoughtful listening, remain open to others' ideas, and can neutrally echo differing viewpoints.
Flexible Mindset:
Innovatively challenges the status quo, overcomes resistance to change, and fosters adaptability; training experience is beneficial.
Communication:
Effectively conveys technical concepts and communicates with clarity across diverse settings.
Problem Solving: Skilled in dissecting problems, applying logical analysis, to address multifaceted interconnected issues, exploring various sources to implement a sustainable resolution.
Customer Advocacy: Builds lasting customer relationships, gains trust through value delivery, and employs customer feedback to address challenges and opportunities.
Organizational Insight: Understands organizational dynamics, navigates formal and informal channels effectively, and grasps the underpinnings of policies and practices.
Sales Excellence: Demonstrates a strong desire to win and close orders, recognizes large sales opportunities, and consistently aims to exceed sales targets and customer expectations.
Personality: Has strong desire to be successful. Using initiative.
What we Offer
25 days Holiday
Holiday Purchase Scheme – additional 5 days annual leave
Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
Employee Assistance Program
Enhanced Maternity and Paternity Policies
LinkedIn Learning – full free access
Special Accommodation If you are a person with a disability and need assistance applying for a job, please
submit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. #J-18808-Ljbffr
Location
Redditch - UK (office based role)
About Us
ARO are a leading brand in the Air Operated Pump market, and a business within Precision Technologies division of Ingersoll Rand. This is a new role to expand and enhance the capabilities of the existing Sales team.
Job Summary
The Internal Sales Development Specialist will integrate the Europe and Africa Sales, CX & Sales Enablement teams. The role holder will be a new point of contact for existing customers, potential new customers and external leads coming into the business for our ARO brand, offering an exceptional customer focused response to incoming enquiries delivering a superior customer experience across our business line, driving positive Net Promotor Score and improved lead handoff and closing processes with our external channel partners. The person in charge will also have the opportunity to manage channel communication, analyze the success rate of call campaigns, local e-mailing campaigns and new customer success. The right candidate will bring a combination of maximizing sales returns from existing customers, generating new business from competitive end users, channel collaboration, customer service, and problem solving.
Key Role & Responsibilities
Existing Customers:
Establish regular communication to ensure we are pro-actively offering products to service their current requirements. Explore opportunities to offer new products and services to maximize sales. Liaise with distribution to ensure they are informed of all opportunities, and give feedback on any required activity. Provide basic technical support for any performance or quality issues.
New Customers:
Work with Regional Sales manager and Channel Partners to identify targets and markets to promote ARO products. Carry out campaigns of contacting targets with all communication methods (telephone, email, social media etc).
Lead Response:
Serve as the initial point of contact for website-generated leads, assess their potential, and swiftly close them personally or direct them to the appropriate team member, ensuring a consistently positive customer experience.
Competitive Sales Insight:
Identify and leverage opportunities to convert customers from competitor products, driving new sales and expanding market share.
Follow-Up Management:
Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome.
CRM Oversight: Maintain and optimize the CRM system Salesforce by brand, manage the database efficiently, and analyze conversion metrics to seek areas for performance enhancement.
Customer Experience Enhancement:
Contribute to improving the company's Net Promoter Score (NPS) by fostering a positive interaction for all inbound inquiries.
Sales Process Optimization:
Continuously refines and optimizes sales lead processes to increase efficiency and effectiveness.
Lead Generation Collaboration:
Collaborate with the Product Management team on prospecting campaigns aimed at increasing lead volume and supporting strategic business growth.
Channel Communication:
Prepare and deliver, in close collaboration with Regional Sales Manager, all relevant channel communication like newsletters, promotion or event invitations. Own the communication agenda and post communication analysis.
Key Qualifications
Technical/mechanical education or working experience 2+ years in internal sales/customer service environment, working in the industrial sector.
Direct experience with Salesforce or equivalent CRM systems is desired.
Excellent communication skills with ability to speak about technical requirements and specifications. Self-driven, confident, and team oriented.
Travel & Work Arrangements/Requirements
This position is office based, with the opportunity for occasional travel to end users to build relationships, with Regional Sales Manager.
Active Listening:
Engage in thoughtful listening, remain open to others' ideas, and can neutrally echo differing viewpoints.
Flexible Mindset:
Innovatively challenges the status quo, overcomes resistance to change, and fosters adaptability; training experience is beneficial.
Communication:
Effectively conveys technical concepts and communicates with clarity across diverse settings.
Problem Solving: Skilled in dissecting problems, applying logical analysis, to address multifaceted interconnected issues, exploring various sources to implement a sustainable resolution.
Customer Advocacy: Builds lasting customer relationships, gains trust through value delivery, and employs customer feedback to address challenges and opportunities.
Organizational Insight: Understands organizational dynamics, navigates formal and informal channels effectively, and grasps the underpinnings of policies and practices.
Sales Excellence: Demonstrates a strong desire to win and close orders, recognizes large sales opportunities, and consistently aims to exceed sales targets and customer expectations.
Personality: Has strong desire to be successful. Using initiative.
What we Offer
25 days Holiday
Holiday Purchase Scheme – additional 5 days annual leave
Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
Employee Assistance Program
Enhanced Maternity and Paternity Policies
LinkedIn Learning – full free access
Special Accommodation If you are a person with a disability and need assistance applying for a job, please
submit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. #J-18808-Ljbffr
