Installations Engineer

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Full time
Location: Norwich
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Category:
About Acora

We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.

Based in the UK, with offices globally in the USA, South Africa, Sri Lanka, Kuala Lumpur, and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software, and cloud solutions to over 300 ambitious mid-market organisations. In response to our customers' changing needs, and the growing threats we all face, we've massively strengthened our well-established cyber security capabilities.

Our mission is to unleash the potential of people through amazing IT experiences. Role Description

You will be responsible for the planning, installation, and documentation of IT systems and networks for larger projects, working both at the office and customer sites while ensuring customer communication is upheld. You will work under the guidance of the Senior Installations Engineer on project delivery and the successful delivery of new products and services.

You will be required to instruct/work with fellow team members as well as liaise with customers on projects and financial matters. Activities include but are not limited to server work, networking, project planning, project management, Office 365, and telephony deployments, collaborating with internal teams while understanding customer needs and ensuring successful delivery of projects. Key Responsibilities

Delivering project work Attending customer meetings Highlighting and identifying customer improvements to the Account Manager and other departments Case management Key Skills

Proven experience working within an internal or outsourced IT department Knowledge of current Microsoft Server Operating Systems Knowledge of Microsoft 365 products Knowledge of firewalls and IPsec tunnels Knowledge of IP-based networks and VLANs Equal Opportunities at Acora

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion, or age. We hire our people on the basis of qualifications, merit, skills, and business need.

Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!

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