Insurance Broker - Customer Service
Salary:
£22,308
Here at Lancaster Insurance Services, we are looking for customer-focused individuals who are looking to work in a friendly and supportive environment.
We pride ourselves on delivering great results through a combination of hard work, collaboration, and dedication. Working for Lancaster Insurance is all about making a difference for our customers and our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment that empowers individuals and rewards hard work.
You will be working in the bespoke market dealing with unique and classic vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events. A really good chance to kick-start a career in insurance with a Top 100 Company.
Responsibilities include:
Answering inbound telephone calls. Willing to go the extra mile to ensure customer satisfaction. Effectively communicate with customers to provide relevant product information that is clear, fair, and not misleading, allowing the customer to make an informed decision. Understand customers' issues and recommend solutions. Use all relevant information to optimize opportunities to cross-sell and up-sell insurance products. Evidence excellent problem-solving capabilities. Manage time effectively to ensure quality and accuracy requirements are met. Commit to own personal development. Adhere to company processes regarding Financial Conduct Authority (FCA), Data Protection Act (DPA), and Treating Customers Fairly (TCF) requirements.
Essential Skills: Passion for providing excellent customer service. Excellent communication and problem-solving skills. Works on own initiative and thrives in a fast-paced environment.
What we offer: Full training. Excellent bonus structure. Free tea/coffee. Breakfast club. Employee perks such as discounted cinema tickets, meals, fun days out, and discounts on clothing and white goods retailers. 24/7, 365 support function for anything from financial issues to bereavement counselling.
#J-18808-Ljbffr
Salary:
£22,308
Here at Lancaster Insurance Services, we are looking for customer-focused individuals who are looking to work in a friendly and supportive environment.
We pride ourselves on delivering great results through a combination of hard work, collaboration, and dedication. Working for Lancaster Insurance is all about making a difference for our customers and our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment that empowers individuals and rewards hard work.
You will be working in the bespoke market dealing with unique and classic vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events. A really good chance to kick-start a career in insurance with a Top 100 Company.
Responsibilities include:
Answering inbound telephone calls. Willing to go the extra mile to ensure customer satisfaction. Effectively communicate with customers to provide relevant product information that is clear, fair, and not misleading, allowing the customer to make an informed decision. Understand customers' issues and recommend solutions. Use all relevant information to optimize opportunities to cross-sell and up-sell insurance products. Evidence excellent problem-solving capabilities. Manage time effectively to ensure quality and accuracy requirements are met. Commit to own personal development. Adhere to company processes regarding Financial Conduct Authority (FCA), Data Protection Act (DPA), and Treating Customers Fairly (TCF) requirements.
Essential Skills: Passion for providing excellent customer service. Excellent communication and problem-solving skills. Works on own initiative and thrives in a fast-paced environment.
What we offer: Full training. Excellent bonus structure. Free tea/coffee. Breakfast club. Employee perks such as discounted cinema tickets, meals, fun days out, and discounts on clothing and white goods retailers. 24/7, 365 support function for anything from financial issues to bereavement counselling.
#J-18808-Ljbffr
